Morrisons - Not honouring dates on deals - legal?

dougs

spaceman5 wrote: »

bit stange that this offer was on last may and you are complaining about it now, Dave

Dave's not here, maaan :rotfl:

(with apologies to Cheech and Chong)

keith99_2

zenseeker wrote: »

they are legally obliged not to reveal details of reports over the phone.

I somehow doubt that. Its hardly dealing with the official secrets act.

zenseeker

keith99 wrote: »

I somehow doubt that. Its hardly dealing with the official secrets act.

I worked in Morrisons customer service, so I know what I am talking about.

keith99_2

zenseeker wrote: »

I worked in Morrisons customer service, so I know what I am talking about.

Sorry i spoke.

Premier_2

zenseeker wrote: »

... and they are legally obliged not to reveal details of reports over the phone.

Did they teach you whilst in their employment as a customer service representrative, which actual law prohibits members of staff of Morrisons giving out information from such reports by telelphone?

Or was there actually no legal requirement which prevented them, just company policy, so that non-legally trained staff didn't inadvertantly land the Company in deep legal do-dos?

hollydays

zenseeker wrote: »

I worked in Morrisons customer service, so I know what I am talking about.

..and you admit it..
They have a terrible reputation for Customer Service.

keith99_2

hollydays wrote: »

..and you admit it..
They have a terrible reputation for Customer Service.

PMSL :rotfl: :rotfl: :rotfl:

i_love_it

zenseeker wrote: »

so I know what I am talking about.

For a change

keith99_2

i_love_it wrote: »

For a change

Ouch! If i didnt know better i would think this person gave you duff help/info on another thread.:rotfl: :rotfl:

malc_b

I've got some legal information on this and the facts are that it is not cut and dried that they are breaking the law (new Act, no case law) but it certainly looks like they may be.

The act in question is: " The Consumer Protection from Unfair Trading Regulations 2008". Unfair commercial practices are prohibited and the act defines in 3a "A commercial practice is unfair if -" "it materially distorts or is likely to materially distort the economic behaviour of the average consumer with regard to the product"

I would argue that putting a date on an offer is an attempt to induce the consumer to return later, rather than shopping some where else, otherwise why put a date on? Hence making offers and not honouring them is unfair trading and breaks this act. IMO.