The Range - Poor quality furniture

deanos

I agree its not very good , i would ring consumer direct

http://www.consumerdirect.gov.uk/

morticiaskeeper

Deanos, I have just filed a report email to Consumer Direct, thanks..

deanos

Good luck and keep us updated :beer:

morticiaskeeper

UPDATE

Consumer Direct contacted me today and we had a little chat. I will now send a recorded delivery letter quoting the Sale Of Goods Act to the Managing Director of The Range with a copy to the local branch.

I will give them 14 days and see what happens after that.

Atermis

morticiaskeeper wrote: »

UPDATE

I will now send a recorded delivery letter quoting the Sale Of Goods Act to the Managing Director of The Range with a copy to the local branch.

I will give them 14 days and see what happens after that.

why bother sending one to the MD not like he or even his receptionist will read it. seems like a waste of postage to me.

deanos

Atermis wrote: »

why bother sending one to the MD not like he or even his receptionist will read it. seems like a waste of postage to me.

Ignore this silly comment you are doing the right thing.

morticiaskeeper

UPDATE

Just recieved a letter from the same customer service advisor who offered the £100.

If we visit our local store with the letter, we will get a full exchange! - Result.

Thanyou to all who offered advice.

Paul