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The Range - Poor quality furniture

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Comments

  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    I agree its not very good , i would ring consumer direct

    http://www.consumerdirect.gov.uk/
  • morticiaskeeper
    morticiaskeeper Posts: 6 Forumite
    Deanos, I have just filed a report email to Consumer Direct, thanks..
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    Good luck and keep us updated :beer:
  • morticiaskeeper
    morticiaskeeper Posts: 6 Forumite
    UPDATE

    Consumer Direct contacted me today and we had a little chat. I will now send a recorded delivery letter quoting the Sale Of Goods Act to the Managing Director of The Range with a copy to the local branch.

    I will give them 14 days and see what happens after that.
  • Atermis
    Atermis Posts: 133 Forumite
    morticiaskeeper wrote: »
    UPDATE

    I will now send a recorded delivery letter quoting the Sale Of Goods Act to the Managing Director of The Range with a copy to the local branch.

    I will give them 14 days and see what happens after that.

    why bother sending one to the MD not like he or even his receptionist will read it. seems like a waste of postage to me.
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    Atermis wrote: »
    why bother sending one to the MD not like he or even his receptionist will read it. seems like a waste of postage to me.


    Ignore this silly comment you are doing the right thing.
  • morticiaskeeper
    morticiaskeeper Posts: 6 Forumite
    UPDATE

    Just recieved a letter from the same customer service advisor who offered the £100.

    If we visit our local store with the letter, we will get a full exchange! - Result.

    Thanyou to all who offered advice.

    Paul
This discussion has been closed.
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