Cancelled BG Homecare

GaryS

vinr wrote: »

After writing direct to the MD at British Gas about my complaint I received several calls from BG today and this afternoon they sent an engineer to completely strip down, clean and retest my 'AT RISK' labelled CH boiler. The engineer spent a good hour and then he did the external flue combustion checks that displayed CO negligible and CO2 at 0.0003 - so no problem with the combustion. The engineer did ask what did the original engineer do after his CO2 'off the scale' readings? I told him that he just put the boiler cover back on and isolated it, and labelled it AR. The engineer said that he should have attempted to correct the high CO2 readings but even then it did not constitute an 'AT RISK' label. I also received calls from the Head of Customer Service and the engineers manager checking that all was Ok and apologising for being given the wrong information. And of course NO CHARGE!

Many thanks to all for your interest and guidance on this matter.

Vin.

Now invoice BG for your wasted time !!