Moving house and talk talk - is this right

princessfufu

We have an 18mth broadband contract with talktalk (started June 08) and are mvoing house at the end of this month. I have just been informed that when we move into the new property will be starting again with a new 18 month contact!! and it will cost us £30 to move service and we cant keep our old number.

If I do not keep talktalk at the new property I will be charged £70 for breach of contract - isn't this what they are doing to me??

Has anyone else managed to win this argument??

Many thanks

kareemsmostaffa

Dear Princess fufu.

Well we are currently trying to resolve a slightly different issue with talktalk. We used the home move service (after being customers for over 2 years) and we were not told when we moved we were signing a new 18 month contract. We assumed like, you obviously would have assumed too, that ahome move means you continue service as usual, (otherwise why would you pay the £30 right) and now we want to leave after over 2.5 years and are told we signed a new contract when we moved and have to pay £70. Its madness. However it appears they have now informed their home move team to point this out at the point of arrangement - which they didnt do with us. If they had done with us we could have just cancelled as we were over our 18month contract anyway - for you unfortunately it doesn't help. Good luck - ill let you know how mine is resolved.

Kareem

diamonds

pay the £30 ( BT Wholesale charge to TT passed on to you ) and be stuck with 18 months or £70 & get out

Post office are doing a better deal anyway, activate new line with them as no tie in involved EVEN if you take their broadband

Good deal on @ PO just now £106 cashback

http://www.postoffice.co.uk/portal/po/jump2?catId=68600711&mediaId=58000695

http://forums.moneysavingexpert.com/showthread.html?p=17717321#post17717321

jhp

diamonds wrote: »

Post office are doing a better deal anyway, activate new line with them as no tie in involved EVEN if you take their broadband

If you take Broadband your subject to a 12 month contract for broadband only.

iceburn

If it was me Princess, I would cancel and start afresh cause as example of Kareem can tell you not a great company to deal with. But also things have move on since you join TALKTALK. Now you can get the post office deal, O2 broadband deal, Sky broadband, telephone, and tv deal (likewise with virgin etc.) If you have your area you are moving into can look at samknows to see what will be available to see if worth cancelling. Cause even with the £70 fee, as a person above pointed out, sign up to say Post Office you get £106 cashback, with sky £76, O2 £75, etc.. so actually there will be no cancellation fee if you think about it.

In fact if you "like" talktalk can even take out this deal in say OH name
http://forums.moneysavingexpert.com/showthread.html?t=1421505

About keeping the number, afaird that is down to exchange. Once you move out of one exchange area, they cant keep the number. That applies even if you were with BT direct. Dont know with TALKTALK, but with BT you can actually keep the number in that it get diverted / an announcement is play to tell the caller of the new number. But it cost money and most often businesses use it where missed calls will cost them ££££

princessfufu

Many thanks for taking the trouble to reply. I will consider paying the £70 and starting again - I will enjoy telling them I am leaving so it will be worth it