Sky Tv

blaque*angel

on 29th december, i recieved a call from sky offering me a "special promotion" of £5 a month for movie channels. i accepted although i usually decline these offers.

i have just checked my online bill and see my bill has gone up from £18.50 a month to £42.50 shouldn't it be £23.50 per month?
i called sky and spoke to two members of staff that were not very helpful, all i was advised was to call back on 29th january to cancel the package.

i am not happy at all and want the package cancelled and my payments reimbursed, please advice on what i shall do.

kind regards

blaque*angel

help??please??

blaque*angel

bump

toby_puppy

I would be tempted to put your complaint in writing, stating all the above facts, making the letter sound assertive but not aggressive - had real issues with AOL last year and no amount of phoning them solved the problem so I resorted to putting it in writing and got sorted in the end. Perhaps use registered post so you know they received it.

I think this is the address for Sky Complaints
Sky Subscriber Services Ltd
4 Macintosh Road
Kirkton Campus
Livingston
West Lothian
EH54 7BW

toby_puppy

oh and make sure you save a copy of your letter, handy if you have to send another one and you can then enclose a copy of the original.
good luck.

omen666

!!!!!! give people a chance to reply to your post, we all have lives you know

lifesuckssometimes

omen666 wrote: »

!!!!!! give people a chance to reply to your post, we all have lives you know

Do you :rotfl:

omen666

fortunately yes

sw67

The same thing happened to me and i was refunded without any problem.All they did was take the amount they owe me off my next direct debit. It was a well know issue according to the girl i spoke to using the phone number on the viewing card.

blaque*angel

omen666 wrote: »

!!!!!! give people a chance to reply to your post, we all have lives you know

oh please devil child!!!:rolleyes:

thanks to those who helped

cher31e

exactly the same has happened to us this minute!!!!
Called up to ask for my money back they overcharged me twice!!
The woman kept saying you will get your money back when finish your contract....we are not on contract!!!
Then when she couldn't offer me any help,i was cut off, how convienient!