Does anyone know anything about warranty?.....

vinnyutd6899

zenseeker wrote: »

As far as I am aware, the original 1 year warranty still stands, but I could be wrong.

I purchased a Samsung Fridge/Freezer a few years ago, and it came with a 3 year warranty. After 18 months it packed up and they replaced it, but 17 months later that one packed up too, when I phoned Samsung they said I was lucky that it still had a month left on the warranty...suggesting that the original 3 year term stood.

i guess the moral of that storey is dont buy a samsung fridge freezer :eek:

Pretani

1_dog wrote: »

the manufacture offer is 12 months that is their agreement with the
end user no matter how many irons you get faulty they are carrying out their terms

So the agreement is with the user and the warrenty doesn't really cover the goods, is that right?

Pretani

voodoo wrote: »

I have come across the same problem. Only if you get a refund and buy another item the warranty is for another twelve months because you then have a new sale and receipt. If it is exchanged the warranty is up to the end of the original. Seems crazy but I checked with Trading Standards and as Violetta says it stops people returning items just before the warranty is out when there is nothing wrong.

but what if something is wrong with the goods? surely this is against trading standards?

Pretani

zenseeker wrote: »

Nope, it's 12 months from the purchase date of the original item, regardless of how many times that it is replaced in the mean time.

Well, that would mean the goods don't have to last 12 months, they can be fitted with poor parts and it's the consumer who looses out as his warranty is deducted every time his inadequate replacement is given to him.

there has to be some type of consumer protection against manufacturers and retailers selling these type of goods?