Be An Argos Quality Inspector!!!

slayed100

You will now be Argos quality inspector if you buy anything for home delivery. Argos are making their quality control inspectors redundant and so the only way of knowing if a product is fit for sale, to lawfull specification, as per catalogue description is when you the customer checks it.

Have we forgotten the recent issues with people being affected by dodgy leather sofas from the far east? Well it's still happening and until now these sofas have been stopped by quality inspectors at the warehouse stage but now there will be noone to stop these sofas being delivered to you. You are the inspector now.

Argos are following the road to self destruction like MFI did several years ago.

So when you are considering buying anything from Argos Home Delivery just consider that your product arrives unchecked and you have to determine its safety, suitability and that it is the correct model you ordered and it is safe to use. What a responsibility you now have.

Good luck to any potential Argos customers.

vansboy

Not sure what to make of this post, really, but....

Has the writer become a victim of some job cuts at Argos, (or anywhere) I do hope not.

But if they have reduced their numbers of 'quality inspectors', I'm not really sure at what level this would be making a difference to the products customers get - if there is something wrong, then it is simply returned/replaced.I've done this several times & not just because of a defect, it might just have not looked quite right, where I wanted to use it.

No doubt any retailer would soon discover if there were a significant number of problems, with a particular item, or range of items & have recourse against their suppliers.

& the sofa instance actually shows just how well this works - aren't they all held in storage, currently, awaiting a decision on their destruction?

VB

pavlovs_dog

slayed100 wrote: »

Have we forgotten the recent issues with people being affected by dodgy leather sofas from the far east? Well it's still happening and until now these sofas have been stopped by quality inspectors at the warehouse stage but now there will be noone to stop these sofas being delivered to you. You are the inspector now.

if that were true how did they get out into the public sphere, causing medical complaints and an ensuing media circus?

samhardy

Because quality inspectors don't examine the product to such an extent as to find every chemical that went in it, because they rely on the information given during the buying stage (where the full product detail is scoped out) and the information the manufacturer supplies to them.

Today 90 job cuts were made at head office but I cant remember reading that any of them were quality inspectors (if such a role even exists).

And this post serves no more than to create a negative atmosphere - if you seriously believe that a major high street retailer will be selling items that they know nothing of, our their source, etc then you are very much mistaken.

In addition, and I'm taking guesses now, I highly doubt that every item is inspected anyway - in fact I'm almost positive. A select few will be checked and verified from each batch I would assume before being purchased.

If you ever have an issue with the condition of an item, return it and it may well be returned to Quality Control for inspection. If such a case occurs then all sales will be suspended, stock withdrawn and inspected and possibly withdrawn from sale as a result of that investigation.

slayed100

In one sentence Samhary says that quality control may not even exist and then goes on to say that if you return an item then it may well be returned to QC for inspection. This just demonstrates how much some people actually know about their business. Argos do not ask for inspections on goods (including the leather sofas I mentioned) that it imports under its own licence. The emphasis is on QA not QC. When a company has to cut back on expenses to save money (like Argos) it begins with 'non producers' like quality control. So where do Argos' suppliers cut back?

Anyone who purports to know their business should be sure of what they are saying or keep their noses out of other peoples business and stop guessing. I would say check your telephone directory in the morning and look up quality control at all three DCs.

samhardy

"In one sentence Samhary says that quality control may not even exist" - sorry, didn't once say that. I said quite specifically that at the buying stage, information from the supplier will be relied upon and Argos does conduct it's own tests with contractors to make sure that they meet legal requirements. Also, I don't think you quite understand what I meant by returning an item to QC - an example would be an Arsenal fans kit where the mug included had the same mistake on each and every item we had in stock. These were sent to quality control to examine what has happened, source the mistake and take action from there.

You're quite right in that Argos doesn't ask for inspections on goods it imports into the country - every item would not be inspected, and it is far from rational to assume that every single item has been inspected. A portion from the supplier will be examined by quality control (in some cases subcontractors) to assess that the whole supply is fit for sale.

You make broad, sweeping statements - "when a company has to cut back on expenses to save money it begins with nonproducers like quality control" is simply not true. A major retailer is obliged to provide quality products, and you simply can't run effectively without quality control. I'm not quite sure that you understand what quality control is - it's not examining every single item to check it's okay, it's examining items to make sure that they are fit for sale and comply with the relevent legislation and expectations set by the company for the product it is selling.

I'm quite aware of business practices, and any comment that I don't is quite insulting. If you didn't want people to post going against you, you shouldn't have opened the topic. I would say that you're actually quite rude and need to consider what you're saying.

Finally, do you have a source to say that any jobs in quality control within Argos have been scrapped? Because, and this is just an afterpoint, in all internal communications, and those in the media, the only jobs lost are up to 90 at Avebury Head Office (totally unrelated) and up to 350 at a distribution centre (...distributing stock. Not QC.).

PS: My name's 'SamHardy'. Not 'Hary'.

webbz

At which distribution centre are the QC cutbacks on the cards, i assume its distribution w/house.