Has this happened to you?

JAKS101_2

Hi,

Just a while ago I tried to access my online account atKaupthing Edge and it came with a message saying that "You have no accounts". This is really worrying as I have a substantial savings in that account. Has anyone had similar experience and what do you advise I do? Ofcourse I am going to be on the phone to them first thing tomorrow but if they they cannot trace my account.....what do I do?

Regards
JAKS101

oldandgrumpy

Assuming you logged in with all the correct details, the system should work. Mine just has....and the rate is still 3.49%! But perhaps you were trying in a servicing slot......1217 am is a bit late!

KingL

Mine's working OK.

Unlikely that it's related, but I remember reading somewhere (mailing or email) that ING are going to start migrating KE customers over to their systems soonish (?)

but if they they cannot trace my account.....what do I do?

Since all the troubles of last October, if you want to be safe, it's as well to make printouts/screen captures of online accounts from time to time.

evenasus

Can't help with OP question.

Agree with KingL though, re screen shots of accounts.
I take a screen shot of every online account I have each time I add funds.