bank paid off wrong card ( old one with £0.00 balance on it)

muffinman

I have recently balance transferred to virgin and have made my final payment to lloyds cred card. When i checked my bank online, Lloyds have paid my final payment off the previous card that i had a couple of years ago before they sent me a new one. The previous card had a £0.00 balance and my most recent one was owed £ 30.07. I am now in credit on the old card to the tune of £28.21 while still owing the recent card £30.07 ( cross over between lloyds and virgin, was not sure of the final balance as i changed very near the payment date). I have not changed my DD so i cant understand why they have credited my old card and not paid off my more recent card. By the way, the more recent lloyds was not an upgrade or anything i asked for, they just sent me a new one when the old one was a few years old, and transferred my balance onto it. What are they up to? Is it a sneaky way to get late charges out of me, hoping i would not check and just assume my card was paid off?

jonesMUFCforever

They should switch the amount automatically but if they don't a telephone call to card services should sort the matter out. They will also waive any interest charge on the card with the outstanding balance if this happens.

muffinman

Thanks, i tried to phone but it was automated and they want my security number from the card. Bit difficult when i have destroyed it/them. Will visit the bank if it does not resolve itself. cheers for reply.

anotherpaul_2

Often if you wait and do nothing when they ask for the number they give up asking and connect you to a customer service person anyway. That might be worth a try if you didn't - easier than going into the bank.