BEWARE - ebay and paypal dont get involved in disputes!!!

the_red_raver

i sold a set of car rear lights on ebay a few months ago and when the buyer recieved them,they told me that a section wasnt working. i asked them to return them for a refund.
on recieving the returned lights,one of them was different and was not the ones i sent.i believe the buyer to be a scammer and purchased my lights and then returned their broken lights to get a refund,hence them having a set of lights for nothing....
i told ebay about this and their answer was "ebay is a seller and buyer site and any disputes should be with the buyer and seller" WHY DO WE ALL PAY EBAY TO SELL ITEMS??? we are using the website for a paid service but when anything goes wrong,ebay dont wanna know!!
so then i turned to paypal..guess what?..they told me in the end to take the lights to my local police station to get a police report on the item i have infront of them..WHATS THAT ALL ABOUT?.. i told paypal that if i done that,i would get arrested for wasting police time...paypal responce...NOTHING!!
out of pocket of £150

BE AWARE THAT EBAY OWN PAYPAL!!!

custardy

what would you suggest?
if it was a buyer saying a seller had sent odd lights then they would be in the same position
how would you dictate a solution?

zenseeker

What exactly do you expect eBay to do about it? It boils down to your word against the buyers.

the_red_raver wrote: »

BE AWARE THAT EBAY OWN PAYPAL!!!

Tell us something we don't know.

pinkshoes

Your very shouty shouty in your post. Did you politely and calmly tell the buyer that they have sent the wrong lights back? You could pretend that perhaps they were mistaken and give them a chance to rectify their mistake, so ask them to send the correct one back.

Have you got their contact details off ebay and spoken to them, to ask why they sent the wrong one back?

greyskull32

Hi everyone getting confused.

Can anyone tell me where I am going wrong I am sending posts in to the forum on subject ebay and other subjects but, not getting any replies.

I am clicking on post quick reply is this correct are their any setting I have wrong could someone please explain where I am going wrong have permission to post.

frivolous_fay

Your other thread has a reply Greyskull.

soolin

greyskull32 wrote: »

Hi everyone getting confused.

Can anyone tell me where I am going wrong I am sending posts in to the forum on subject ebay and other subjects but, not getting any replies.

I am clicking on post quick reply is this correct are their any setting I have wrong could someone please explain where I am going wrong have permission to post.

I took your main post out of a thread and started a new thread just for you as by posting on an existing thread on a different subject your post would be overlooked. Your post is here:

http://forums.moneysavingexpert.com/showthread.html?t=1495701

Chippy_Minton_2

the_red_raver wrote: »

..they told me in the end to take the lights to my local police station to get a police report on the item i have infront of them..WHATS THAT ALL ABOUT?.. i told paypal that if i done that,i would get arrested for wasting police time...

No you wouldn't, if you're a genuine victim of crime then you are entitled to an investigation.:rolleyes:

Brooker_Dave

the_red_raver wrote: »

i sold a set of car rear lights on ebay a few months ago and when the buyer recieved them,they told me that a section wasnt working. i asked them to return them for a refund.
on recieving the returned lights,one of them was different and was not the ones i sent.i believe the buyer to be a scammer and purchased my lights and then returned their broken lights to get a refund,hence them having a set of lights for nothing....
i told ebay about this and their answer was "ebay is a seller and buyer site and any disputes should be with the buyer and seller" WHY DO WE ALL PAY EBAY TO SELL ITEMS??? we are using the website for a paid service but when anything goes wrong,ebay dont wanna know!!
so then i turned to paypal..guess what?..they told me in the end to take the lights to my local police station to get a police report on the item i have infront of them..WHATS THAT ALL ABOUT?.. i told paypal that if i done that,i would get arrested for wasting police time...paypal responce...NOTHING!!
out of pocket of £150

BE AWARE THAT EBAY OWN PAYPAL!!!

You need to take paypal to court.

Chippy_Minton_2

Brooker_Dave wrote: »

You need to take paypal to court.

Why? It's the buyer thats scammed him.

Brooker_Dave

Chippy_Minton wrote: »

Why? It's the buyer thats scammed him.

Paypal facilitated the scam.

I've read that paypal don't like to defend court cases as if they lose one it might set a precident.