My bank adviser told me to claim back my charges!

natweststaffmember

dunstonh wrote: »

Impartial was a protected word that could only be used by Independents. At least that is how most compliance departments would call it. So, I can see where Cherry are coming from. Although Cherry have little tact or class when it comes to these sorts of things.

I think a wider issue is that there are too many types of advisers and the general public dont have a clue what each type can or cannot do. A lot of the time they dont know the type they even see if research is anything to go by.

Impartial was also touted by the FSA as a replacement for Independent under the RDR. Although that has been sidelined some what. Yet we still see references from the FSA to Impartial and independent as being part of the requirement to be an IFA.

The cynic in me wonders how many branch managers will put pressure on the staff involved to pass leads over.

They are not allowed to in any shape size or description. They are prohibited from talking about NatWest products or services. Branch managers have, I have been told, been against the role because effectively it is taking staff away from the frontline and yet there is no lead generation. In fact, I suspect a lot of managers may openly be in favour and enthusiastic for the role, but underlying this is a distinct dislike of the role. HMT's money does not come without a lot of strings attached to it;)

natweststaffmember

EmptyPurse wrote: »

Today I popped into NatWest to meet the MoneySense Adviser. Much to my surprise he told me to look into claiming back my bank charges "....as they're probably illegal". My jaw nearly hit the floor! It comes to something when one of the bank's own employees is actively telling people to research the legality of the charges that they've levied on my account.:D

So, I'm off to read Martin's article about reclaiming charges. Hopefully I'll be able to put a claim in by the end of the month if I can understand the process.....

Still interested in knowing, which branch?