Refund Via a Credit Card and Consumer Rights

segedunum

Hi,

I purchased a Shuttle PC and components to assemble from a company (icubes.co.uk) which was faulty (wildly unstable system), sent back with full instructions from me as to how to reproduce the problems. They said they'd fixed one problem (the system does now boot with the memory I purchased which is one thing) but the system is still unstable when they said they'd fixed it and managed to install Windows. I can't verify that they did this as I didn't purchase Windows and nothing is on the system now.

I find this difficult to believe and can reproduce the problems. I also have all the online correspondence with them as well. I have built many systems in the past and this is the worst dead-end I've experienced. I would send it back for it to be fixed again, but I've been dissatisfied with the correspondence with the company as I feel things just haven't added up.

I'm wondering what my first port of call might be. I've informed the company in question that they've had a chance to fix it and have failed and I want a refund, but don't really want to return the goods just yet in case they do some sleight-of-hand (shift around components) so I can't reproduce the problem any longer.

This was purchased on my Nationwide credit card, and I'm wondering if an application and a letter to them in the first instance might be in order just so they know. Strictly speaking, it's still their money. Can the credit card company refund and chase payment on my behalf?

I haven't had call to do anything like this before so how do you think I should proceed?

Thanks in advance.

p00hsticks

segedunum wrote: »

Hi,

I've informed the company in question that they've had a chance to fix it and have failed and I want a refund, but don't really want to return the goods just yet in case they do some sleight-of-hand

What was their response to this ?
I think the credit card company is probably going to say that it's not preapred to get involved unless you can show that you've exhausted efforts to deal with the company directly.

segedunum

Their response to this has been sheepishness and then silence. They still maintain that the machine works according to their metrics (which I cannot verify at all and which they cannot prove). I can adequately demonstrate that I have tried as hard as possible to get this resolved and given them a number of ways of diagnosing the problem and solving it and lots of information. The next stop is a small claims court which they are probably betting that most people won't go for. I'd love to do this out of principal but this is going to take time, effort and expense to get money back which strictly speaking isn't mine when section 75 protection is available anyway.

Besides, the credit card company has a responsibility under section 75 as they are jointly liable - something I have never had to use yet with all the thousands I have put on credit cards. Looks like a letter to them is in order and this site has a nice amendable template.