Debenhams Credit Card - LG Finance

Babbler

:mad:

I got a Debenhams credit card in the sales to get an extra 20% off sale prices.IT also had 0% interest free on transfers for 6 months...

When I called to transfer, I gave all the details and, before proceeding, was asked "Do I agree to the terms and conditions" - one of which was you would have to pay interest on purchaces until the whole amount is paid off (standard on some cards I know...). So I declined and said I do not agree and left it there thinking I would pay off purchases immidiately and then transfer...

A week later a leter arrived saying the transfer had gone through! I phoned them up, livid they had done it even tho I didnt agree to t&c's. They apologised and said they would undo the transfer...

2 weeks later I got the bill from them and it had the transfer on it + interest! I called a 3rd time and was told "we can not undo balance transfers when they have been approved - you have to take it up with your other card provider...".

I asked why they had told me they would undo it and charged me interest, he said "I don't know sir...".

When I asked to talk to a manager they said - this is a quote - "You can not talk to a manger sir - they are just here to manage not talk to customers. That is our job" :mad: .

I asked to put it as a formal complaint to which I was told to write to them... no email or anything! All the call centres are in India...

So 3 calls later I still have the money on the card (I will transfer back a.s.a.p) and am worse off... (not 20% worse off that I saved in the sales thankfully but still).

Had to get this off my chest...

hjb123

Glad you have got it off your chest, I would be livid too!

Have you contacted your other card provider to see if they will do anything about it - ie sweet talk them and tell them how debenhams made such a hash up?! You can only try!

Justicia

Babbler wrote:

When I asked to talk to a manager they said - this is a quote - "You can not talk to a manger sir - they are just here to manage not talk to customers. That is our job"

I do like to hear these "funny" little statements that some customer services agents come out with...!! :rolleyes:

That sounds like a nightmare, Babbler, I don't blame you for being irate!

Babbler

hjb123 wrote:

Glad you have got it off your chest, I would be livid too!

Have you contacted your other card provider to see if they will do anything about it - ie sweet talk them and tell them how debenhams made such a hash up?! You can only try!

Thanks... not yet as my interest free period ends very soon so couldnt do it... hence the transfer to debenhams in first place...

Should get a lloyds TSB card in the post soon though and that has 9 months interest free I think. 6 at least. So will sort it all out then and write a nice letter to LG Finance...

hjb123

Right, I have a M&S and more credit card and that currently has 0%!