DLA Disability Handbook Ditched

covlass

If you read I said IF and therfore would a condition be classed as .......not that it did.
A simple reply like no thats not correct this is how they do it would have been fine.
CCM (Customer Case Management) a system !

Trasthmatic

covlass wrote: »

i have only just found out that in April 2007 the Disabilty handbook was scrapped :rolleyes: just thought I would mention this as it is still on may web sites which people look at when claiming and I know it has been mentioned a few times on here. I know I have looked at it a few times in the last year.

".......Benefits and Work has obtained documents which show that a new points style system is being piloted for disability living allowance. The new computerised system will prevent people with a range of physical and mental health conditions from receiving awards of the care component, the mobility component or both. Astonishingly, the software even stops decision makers giving DLA care payments to war veterans, terror victims, emergency crews, victims of abuse and others whose experiences have traumatised them. Decision makers are also warned not to trust any information given by such people in their claim forms.
As well as post traumatic stress disorder, other mental health conditions for which no award of DLA care will be made include: panic attacks; obsessive compulsive disorder; social phobia; agoraphobia and generalised anxiety disorder.
Physical health conditions which are unlikely to get any award of DLA at all include: irritable bowel syndrome; hypertension and migraine....."

Sorry if this has already been mentioned but I thought I would just post for those like me that was unaware

I dont see many if's in your OP.

http://www.dwp.gov.uk/lifeevent/benefits/dcs/customer_case.asp

CCM is simply a process for taking a holistic view of claims. It is not a computer programme that staff feed facts into and a decision on a claim pops out as you are implying. CCM includes guidance on medical conditions that goes into much greater detail than the DHB does. Nowhere in CCM is there guidance that states people with mental health conditions cannot have DLA. Because of CCM you now have a simpler renewal/new claim form that has obtained the crystal mark for its use of clear, easy to undertsand english.
You claim in your original post that CCM states that people who have had traumatic experiences/mental health issues cannot be trusted. I refer you to the following statement from the DHB

"In many cases, people with schizophrenia may not be able to express
adequately their needs on the self-reporting claim form."

This does not mean that people with mental health issues are not to be trusted, simply that the "facts" presented in the claim pack may be distorted due to a poor awareness of their own condition. The DHB goes on to say that further evidence should be obtained. CCM is no different.

CCM is a system, it is not however just a computer system. It is a system that involves self reporting by a claimant, guidance that like everything else these days is stored on a computer, further evidence gathering (if required) and a decision made by a real human being.

covlass

covlass wrote: »

Thankyou Munchie

Im not to worried about my daughters claim after speaking to the law centre today.

I was jus wondering that IF they did scrap the handbook and rely on a new sytem how this may in its self would effect claims . Looking at how the CCM system is used ie putting in how many time you have been admitted to hospital in a year, along with the other information put in the computer then ranks conditions as mild, moderate or severe . Not all condition result to being admitted in hospital, so therefor would a condition be classed as moderate rather than severe just becasue you have not been admitted to hospital.

I am very aware that DLA is a VERY complex and I was just stating what I had read I was not implying any thing just intrested on how changes in how DLA operate may be could effect peoples claims.

I however did not claim any thing again if you read op it say "....Benefits and work has obtained ........"

cit_k

I am unfamiliar with CCM, but have found this

2.1 What is the purpose of the function and proposed project?
CCM is an IT-supported process which provides structured guidance which
steers the Disability Living Allowance/Attendance Allowance (DLA/AA)
Decision-Maker (DM) through the process of considering the customer’s
stated needs, gathering evidence appropriate to the specific impairment(s)
and considering it in the context of the relevant medial facts about the
disabling condition(s).

Note - "IT Supported process" and talk of it steering the dm through the process.

Anything computer software that steers a decision makers through a process is automatically a bad thing, as software is unable to understand the complex variations of life, and individual circumstances.

Trasthmatic

cit_k wrote: »

I am unfamiliar with CCM, but have found this



Note - "IT Supported process" and talk of it steering the dm through the process.

Anything computer software that steers a decision makers through a process is automatically a bad thing, as software is unable to understand the complex variations of life, and individual circumstances.

Or it could just mean that instead of being written down in paper manuals, its on the DWP computer system and has tools to help the DM obtain evidence (medical reports that were pre-printed years ago, are now produced by the DM when needed. I have a friend that works for EDS and does IT support for DWP).

ellanvannin_2

March 2010 - I was concerned that the Handbook was not available on-line any more so had a search. I found it here http://www.dwp.gov.uk/publications/specialist-guides/medical-conditions/the-disability-handbook/