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Help! I don't have USB 2.0

hoo
hoo Posts: 150 Forumite
Hi guys!
I wonder if anyone can help? We recently signed up to t-mobile mobile broadband. However the dongle won't work properly. The tech help at t-mobile is really good but when they got me to check my usb drivers there wasn't a 2.0 driver even though the usb ports on the base unit say 2.0 and my dongle won't work without this. How do I solve this one? Can I download a driver via freeware? Any help would be fantastic.
Thanks
«1

Comments

  • hoo
    hoo Posts: 150 Forumite
    Sorry I forgot to say it's a HP Pavillion running Vista home basic. oops!!
  • jaydeeuk1
    jaydeeuk1 Posts: 7,714 Forumite
    Debt-free and Proud!
    Your motherboard definitely has usb 2.0 ports. The problem may lie in the usb driver, or the driver for the dongle.

    What error messages are you getting? Is the Dongle being detected?
  • BillScarab
    BillScarab Posts: 6,027 Forumite
    You can download drivers from the HP website here however if your PC is fitted with USB 2.0 ports I'd be surprised if they didnt' have the correct drivers already.

    Have a look in device manager and see what it says about them.

    Got to control panel, system and then select device manager (on the left hand side I think).
    It's my problem, it's my problem
    If I feel the need to hide
    And it's my problem if I have no friends
    And feel I want to die


  • jaydeeuk1
    jaydeeuk1 Posts: 7,714 Forumite
    Debt-free and Proud!
    Installing a service pack or installing badly written drivers for some USB devices can corrupt the windows USB drivers, requiring the drivers to be removed and reinstalled.
  • hoo
    hoo Posts: 150 Forumite
    Thanks for the replies. I looked in the device drivers and it isn't mentioned (usb2.0). All the dongle software is installed correctly. When you put the dongle in it has a static red light no matter what port you put it in. Clicked on web n walk manager and the connection box comes up, it tries to search for a network 2 out of 10 times it will find the t-mobile network but even then the connection fails. We have already had a replacement dongle in case it was faulty.
    I looked on the hp site but couldn't find just the 2.0 driver?
  • basmic
    basmic Posts: 1,043 Forumite
    Are you able to list the USB controllers in Device Manager? If you could do that, it would help us find the correct drivers for you.
    Everybody is equal; However some are more equal than others.
  • hoo
    hoo Posts: 150 Forumite
    yep no problem : standard enhanced PCI to USB host controller
    standard open HCD USB host controller
  • hoo
    hoo Posts: 150 Forumite
    sorry forget the last post had prob with connection and sent before I'd finished so: standard enhanced PCI to USB host controller
    standard open HCD USB host controller
    USB mass storage device
    USB root hub
    USB root hub

    That's all of them.
  • basmic
    basmic Posts: 1,043 Forumite
    Ok, let's try another route. You said you have an HP Pavillion - what model is it?

    Ie: HP Pavillion 9751c desktop.
    Everybody is equal; However some are more equal than others.
  • hoo
    hoo Posts: 150 Forumite
    Hi basmic it's a:
    HP pavillion t3725.uk
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