Problem with online retailer, please help.

TonyTheSuperPerson

No idea if this is in the right forum, feel free to move it about.

Bold tags used for emphasis.

A mad Chan-wook Park fan, I preordered Sympathy for Lady Vengeance from sensasian a month and a half ago.

On December 28th, I got this email:

Dear Valued Customer

Thank you for shopping at sensasian.com.

We are writing to inform that the title Sympathy For Lady Vengeance
[DTS 2 Disc Edition] is out of stock. This title will only be reprinted on 10 Jan 2006.

If you wish to switch to the Hong Kong version which is at the price of US$13.99, please let us know.

We hope that you will continue to enjoy the shopping experience at
Sensasian.com, your online store that offers Pure Asian Entertainment.

Sincerely
Kelly
Customer Service
sensasian.com
E-mail : service@sensasian.com

Tel: +(603)2070-5557
Fax:+(603)2072-1919

I decided to wait, because two weeks isn't a huge delay.

It's January 22nd, still no dvd so I send an email.

Hi, has my dvd been shipped yet?

Thanks,

Tony.

I get this reply back.

Dear Valued Customer

Thanks for your message.

The second batch did not come out on 10th Jan at all. It was delayed at
first until 18th of Jan when it was not released as promised to us by the
manufacturers and was postponed again until 26th Jan.

We sincerely apologise for the delay in your order due to circumstances
beyond our control. If there are no further delays at the manufacturer, it
should ship as mentioned on 26th Jan. If you would like to cancel your
order for this title, please let us know.

Thanks for your understanding.

We hope you continue to enjoy the shopping experience at Sensasian.com,
your
online store that offers Pure Asian Entertainment.

Sincerely

Kelly
Customer Service
Sensasian.com

service@sensasian.com

Sensasian.com - Pure Asian Entertainment

URL: http://www.sensasian.com

I don't want to wait until the 26th for it to ship and I notice cd-wow are selling it. The dvd itself is more expensive but delivery is free and faster with them being UK based. So I send this email to sensasian and buy it on cd-wow.

I was only informed of the first of these delays. I'd like to cancel my order.

- Tony

The next day CD-WOW send out my order. They are a great store and smell like hugs.

Back to the stink-goblins:

Dear Valued Customer

Thanks for your message.

The title actually shipped this morning - the manufacturer delivered late
yesterday and as we did not hear back from you until now it was shipped and
cannot be cancelled.


We hope that you will continue to enjoy the shopping experience at
Sensasian.com, your online store that offers Pure Asian Entertainment.

Sincerely

Kelly
Customer Service
sensasian.com

E-mail : service@sensasian.com

Tel: +(603)2070-5557
Fax:+(603)2072-1919

http://www.sensasian.com - Pure Asian Entertainment

Well, poop. They shipped it, a month and a half after my preorder, two weeks after the first delay date, six days after the second delay date and two dates earlier than the day they finally settled on. Do they just throw darts at a calander and name where it lands for the delivery dates?

My reply to them.

So, to clarify, I preordered by dvd (note the 'pre' part, that means 'before') a month and a half ago. There was a delay, which I was informed of and said was ok.

After that there was another delay, which I was not informed of and didn't say was ok, then another (also not informed of, also didn't say it was ok).

Then, after I contacted you, you told me it would ship on the 26th of January. My response to this was to tell you to cancel my order (as you said I could do) and order it with cd-wow.

Cd-wow have despatched my order (beating you by about a month and a half) and now you tell me that the dvd has actually despatched, two days before you said (which, by the way, your site says it still hasn't)?

Please do something about this, I'm not paying for two dvds under these circumstances.

Thanks,

Tony

Can I do anything about this? It doesn't seem right to me.

Thank you, money savers.

hjb123

Look into how you return it and return it! Or return the one to CDWOW!

TonyTheSuperPerson

Doesn't it need a fault to return it?

TonyTheSuperPerson

Ah, the fine art of ranting.

Received this reply.

Dear Valued Customer

Thanks for your message.

We manage to pull back your order. We have cancel it from your order. Please
igore your online status that my still shows In Progress.

You have not been charge for it.

We hope that you will continue to enjoy the shopping experience at
Sensasian.com, your online store that offers Pure Asian Entertainment.

Sincerely

Kelly
Customer Service
sensasian.com

E-mail : service@sensasian.com

Tel: +(603)2070-5557
Fax:+(603)2072-1919

http://www.sensasian.com - Pure Asian Entertainment