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Cd/dvd combo drive not working

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bright_side
bright_side Posts: 1,802 Forumite
Part of the Furniture 1,000 Posts
in Techie Stuff
Help!! I've had my dell dimension 2 weeks and tried burning my first cd today. After a lot of 'clonking' the drive opened and my disc was stuck half in half out :( Now it's not working atall. Keep trying to speak to Dell - they're supposed to be ringing me back :rolleyes: Any ideas as to what's happened?

Please ........
Some people see the glass half full, others see the glass half empty - the enlightened are simply grateful to have a glass :)

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  • intel
    intel Posts: 6,404 Forumite
    1,000 Posts Combo Breaker
    Sounds like the drive mechanism has stopped working..

    Try pushing the drive in by hand, also flip the lappy over and make sure a Transit screw isnt left in place.. its a screw ot bit of plastic or clip that stops the drive
    rattling when being delivered. You may have one.
  • bright_side
    bright_side Posts: 1,802 Forumite
    Part of the Furniture 1,000 Posts
    Sorry, I didn't explain that very well. The drawer opens and closes fine, but when I put a disc in nothing happens. The drive doesn't seem to know there's a disc in there :confused:
    Some people see the glass half full, others see the glass half empty - the enlightened are simply grateful to have a glass :)
  • intel
    intel Posts: 6,404 Forumite
    1,000 Posts Combo Breaker
    Ok im not taking the pee but..... is the disc in the correct way up.
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ssen this on a TINY (no wonder they went bust) PC, only way I got it to work was to roll back to the initial Restore point in Windows

    never did work out what happened
    Ex forum ambassador

    Long term forum member
  • bright_side
    bright_side Posts: 1,802 Forumite
    Part of the Furniture 1,000 Posts
    intel wrote:
    Ok im not taking the pee but..... is the disc in the correct way up.

    Yes :p

    Have tried system restore to yesterday but will try restoring it to when I got it, see if that makes a difference.
    Some people see the glass half full, others see the glass half empty - the enlightened are simply grateful to have a glass :)
  • intel
    intel Posts: 6,404 Forumite
    1,000 Posts Combo Breaker
    Dont forget that any Des O'Connor disc wont work. :D
  • bright_side
    bright_side Posts: 1,802 Forumite
    Part of the Furniture 1,000 Posts
    now you tell me :rolleyes:
    Some people see the glass half full, others see the glass half empty - the enlightened are simply grateful to have a glass :)
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