1899 line quality

IanYoung

I am a relatively new user with an Orchid dialler. I have a main provider (Nildram) and no problem there. Yesterday I tried to dial an 0870 number using 1899, and there was a constant beeping on the line - I tried several times and gave up. Tonight I dialled a local number, also on 1899, and the person at the other end could hardly hear me.

Is this kind of experience normal?

Heinz

No, extremely rare.

I use 1899 for all my weekday, daytime calls and have only once had a problem (faint outgoing).

BexTech

No not had any problems like that, only occasionally network busy.

Aren't 1899 dearer for calls to 0870 numbers?

Heinz

BexTech wrote:

Aren't 1899 dearer for calls to 0870 numbers?

7p/minute at all times (so, weekdays, they're 0.51p/minute cheaper than BT).

But 1899's 3p connection charge means they're no cheaper unless the call is more than 6 minutes.

IanYoung

Many thanks for the reassuring feedback - I have filed a couple of fault reports and I will see what happens. I will report back .

fbrj

IanYoung wrote:

I am a relatively new user with an Orchid dialler. I have a main provider (Nildram) and no problem there. Yesterday I tried to dial an 0870 number using 1899, and there was a constant beeping on the line - I tried several times and gave up. Tonight I dialled a local number, also on 1899, and the person at the other end could hardly hear me.

Is this kind of experience normal?

If you dial 0870 you should really use www.18185.co.uk (a sister company to 1899). Their peak rate call rate is 4p/min plus 4p connection. can be easily set up with your Orchid dialler......(and, if relevant, 0845 nos should be dialled with Dialwise at 2p/min)

I have been using 1899 for about a year. I cannot recall ever having a problem with them. Initially I used them mainly for landline to mobile calls and some international. Now (owing to changes in charging rates between 18866, 1899 and 18185) I use them for only all my peak rate calls to 01/02 nos. 18185 now handles all my calls to mobiles....

IanYoung

Thanks for the heads up on the rates - I will have to get a bit more streetwise .

Woby_Tide

was the constant beeping not indicating it was a taped line at the place you were calling?

IanYoung

Woby_Tide wrote:

was the constant beeping not indicating it was a taped line at the place you were calling?

I could not hear the beeping, but the listener could. I called back, not using 1899 and there was no problem.

Anyway, following my fault report I received this mail from 1899:

"Dear Sir or Madam,

Thank you for your email.

We are sorry for the inconvenience. Due to the complexity of some connections, technical problems may occur. This type of fault is mostly temporary, please try again later.

We hope this has answered your question.

Should you have any further queries about Call1899 please visit our list of Frequently Asked Questions http://www.call1899.co.uk/faq.php

Kind regards,
Call1899 Customer Services
http://www.call1899.co.uk"

which is polite and so on, but does nothing for me. I had expected that there might be something wrong at my local exchange - but maybe I don't know what I am talking about .

I am going over to 18185 for the moment, as per the advice given, and will see how that works out.