Laptop techie help desperately required!

Swanjet

Hi all, this is my first post, so sorry to bore you all with my tale of woe, but someone on another forum I use advised me that someone maybe able to help on here, so I'm hoping that someone can point me in the right direction.

I bought a new laptop last week, but the anti-virus package (MS Windows Live One Care)that I bought was out of stock, so to tie me by for a week or so, I downloaded Norton 360 for free for 15 days to protect my computer in the interim.

The software was in stock today, so I picked it up from the shop, brought it home and tried to install it. It told me that I needed to uninstall the previous anti-virus software which I did, but when I restarted my laptop, my firewall has disappeared (well at least that what's I'm thinking as I cannot switch it back on when I've tried to do so), and now I can't install the new package, as it needs to access the net, but (I'm guessing because I can't switch on the firewall), I can't get onto the net. My broadband connection is working, but I'm being told that I have limited availability - this again I guess has something to do with the current lack of firewall (but please correct me if I'm wrong!).

Many thanks for reading, and I would be very grateful if anyone can help.

Thanks,

Swanjet.

thomas01155

Norton 360 and MS Windows Live One Care are both awful and cause many problems along with AVG. I recommend Avira AntiVir(completely free). http://www.filehippo.com/download_antivir/
Did you Firewall disappear because it was part of Norton? Download the Norton removal tool as it cant uninstall its self probably http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Activate the windows Firewall if it hasn't its self.

http://windowshelp.microsoft.com/Windows/en-us/help/bfe523a9-7eec-4d3f-add1-2f68b9cfa1c01033.mspx
1. Open Windows Firewall by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Windows Firewall.
2. Click Turn Windows Firewall on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Click On (recommended), and then click OK.

thomas01155

If its still not working try this

1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4. Type netsh winsock reset in the Command Prompt shell, and then press the Enter key.
5. Restart the computer.

mdbarber

had a similar issue on a machine last week wasn't caused by norton though, check your services to see if DHCP client is running, if not your connection may go down soon and you may need to assign a static ip, learn how to do this now if you don't have a spare machine for research.
last week required a repair(upgrade install) to fix, prob not the same but beware.