Antivirus 2009.

peter_the_piper

My daughter, about to go back to uni has just had this start to run a scan, she immediately stopped it and closed all programs. We ran a Malwarebytes full scan which quarantined about 10 Mp3 files which had dodgy codecs on them. No further files were found so ran Spybot S&D, Ccleaner and Threatfire with no results. She is running PCtools firewall as well. Is there anything else she should look out for?

thomas01155

Follow this make sure to disable ALL anti-virus programs and anti-spyware. http://www.bleepingcomputer.com/combofix/how-to-use-combofix
And also download http://www.filehippo.com/download_hijackthis/ install and press Do a system scan and save a logfile and post the contents of that back here.

peter_the_piper

Thanks, I've downloaded it and will see about running it when she has finished her work.

MercilessKiller

And tell her to either use amazon music, itunes, napster or listen to music using spotify.

Illegal downloads will always have a much greater risk of virus infection, thus if she uses it for work I'm sure the problem would have become much worse if the files were deleted!

peter_the_piper

You can talk till you are blue in the face with students, we live in Sussex and Uni is Bedford.. Told her limewire was very iffy, but I think this lot possibly came courtesy of Facebook etc as she assures me she has not used lime wire for months. Yes she does keep up to date with backups, at least for uni work.

Browntoa

if you find that you unable to run anyything like combifix , follow

Guide to How to remove Antivirus pro 2009

http://forums.moneysavingexpert.com/...highlight=2009

you will need access to a Clean PC to do the downloads and burn them to a CD or put them on a USB drive so that you can copy to the infected PC

vale46_2

i ran superantispyware free edition and it got rid of antivirus 2009 on sister in laws pc for her

MercilessKiller

peter_the_piper wrote: »

You can talk till you are blue in the face with students, we live in Sussex and Uni is Bedford.. Told her limewire was very iffy, but I think this lot possibly came courtesy of Facebook etc as she assures me she has not used lime wire for months. Yes she does keep up to date with backups, at least for uni work.

I am a student. I used to use limewire a bit I'll admit. But since studying a security module, I've turned against p2p applications such as limewire. They cause huuuuuge risks.

The fact is her pc was infected with a virus. I guess only she knows how But mp3 viruses don't come from itunes haha!

Good luck with getting the message through

peter_the_piper

Will do my best but I'm only an old Dad, what do I know? Strangely enough I've not had a problem yet in 15 years, no p2p except BBC, plenty of antivirus and antimalware and a good firewall and Nat on router. Don't know if her Virgin modem and router has Nat.

MercilessKiller

You said it yourself... no p2p

That's the number 1 cause of malware infection, though opening email attachments is up there too!

There's plenty of web artciles showing how bad p2p is! Just tell her to google!

donnajunkie

peter_the_piper wrote: »

My daughter, about to go back to uni has just had this start to run a scan, she immediately stopped it and closed all programs. We ran a Malwarebytes full scan which quarantined about 10 Mp3 files which had dodgy codecs on them. No further files were found so ran Spybot S&D, Ccleaner and Threatfire with no results. She is running PCtools firewall as well. Is there anything else she should look out for?

it sounds like what i had a problem with. i suggest you use something like super antispyware to scan the registry because i am sure it left something in the registry on my pc. or you could run an analysis of your registry with ccleaner and if it finds something related to it you can remove it.