Upgrading to optical mouse!!

marylee

Dell sent me the wrong mouse when I specifically asked for the free upgrade to optical mouse. Despite various e-mails andphone calls, I have had no satisfactory response with CS. It's a pain to get through CS, I am wondering whether there is much difference between the oridnary mouse and optical one. Is it worthy for me to make a fuss about it as I intend o write to their head office? Thanks

mr_fishbulb

You don't have to keep cleaning you balls!

I'd complain and make then give you what you ordered.

intel

Complain... As I expect the charge was hidden somewhere in the package deal.

wolfman

Guess it depends how good the optical mouse is. You can pick them up on eBay for a few quid (got an MX500 for £4 myself!), a lot less hassle.

I personally wouldn't go back (got a laser one at home), and am trying to break my current work one so I can get an optical mouse It's just smoother and more accurate (ie doesn't suffer from the ball getting clogged up and not moving properly, which I find very frustrating).

You'll be fine either way though. It's more a luxury than anything else, probably worth getting though if Dell offered it to you.

SilverScooby

If you're having no luck with the CS call centre (I've found them very helpful, especially the supervisors - usually the person who deals with you gives their supervisors email) it might be worth guessing their CEOs email address and sending him a polite email. Worked well when I had a problem with orange!

My guess (I could be completly wrong about the syntax of their email addresses ) is that it's either kevin_rollins@exchange.dell.com or kevin_rollins@dell.com

Whilst I was looking, found a site just devoted to complaints about dell, both from their own employees as well as customers http://www.ihatedell.net/