Closing Nationwide Flexaccount

richardmk

Deposit £0.14 in cash and then withdraw £5.00 in cash..
pick up an application form for an invest direct account...
use the envelope to send a letter to swindon to close everything down, and ask for some token compensation towards parking and petrol going to the branch for unhelpful service.

LittleVoice

richardmk wrote: »

Deposit £0.14 in cash and then withdraw £5.00 in cash..
pick up an application form for an invest direct account...
use the envelope to send a letter to swindon to close everything down, and ask for some token compensation towards parking and petrol going to the branch for unhelpful service.

Unless the ATMs at the branch are out of order, they will refuse to pay out £5. Very few ATMs pay out £5 notes.

If you have a debit card and know the PIN you could pay in £5.14 and then withdraw £10 from an ATM.

If you don't have a debit card you can use for the Flex account, you would need to pay in even more before a cash withdrawal OTC would be allowed.

Simplest thing is to do as Milarky suggests - write a cheque for the current balance.

agsnu

LittleVoice wrote: »

Simplest thing is to do as Milarky suggests - write a cheque for the current balance.

Leaving an account open is generally a bad plan, though. If someone mysteriously starts using it for fraud (it can and does happen), you potentially wouldn't notice until a considerable amount of damage had been done...

I don't see why you can't just write a letter to head office. Send it recorded. If they don't deal with it, refer the matter to the FOS.

FluffyFiFi

If you want to close your account and you have closed the E-Saver then Nationwide will give you the cash for this. If you want clarification phone them on 0845 30 20 10 and ask if you are okay to do this, they will confirm the procedure. If you then have a problem in the branch you can make a formal complaint. The branches are very worried about complaints as they have to be looked into and it reflects poorly on the branch. If you want to ensure the Customer Representative is working in your best interest ask them for details of their home insurance as it is one of the many things we are targeted to sell and helps towards our bonuses. If they think you want insurance they will do their best to keep you happy.

Doshamento

After some of the helpul answers and advice received on here, I telephoned Nationwide 24 hour Banking this morning to ask some questions relating to my Flexaccount and e-Saver, ie closing them.

I waited a while to be connected with somebody. He confirmed that the e-Saver needed to be closed down before I can close the Flex.

I did ask quite a few questions and sensed from the tone of the Customer Service Advisor that he was getting a bit bored/peeved off answering them.

When I finally queried with him as to why It was not possible to be given Cash/Coin at the closure of the Flexaccount over the counter, he replied that he had to ask a Supervisor for the answer..............................
THEN HANG UP ON ME??:eek:


I have now Re-Registered for Internet Banking, so am waiting until I receive my new Log In details to come through the post before I can access and close down this e-Saver first.

Also, went into Nationwide branch today during lunchtime to pay in a cheque from my Lloyds Account for £5.14 and found a queue waiting to use SelfService/Paying in machine..... and an even longer one queuing for counter service - with only 2 windows open.


I will withdraw £10 via the ATM with my Cashcard when the cheque is cleared and will be glad to close down my Nationwide Accounts once and for all!

agsnu

I still don't understand what's so difficult. From your FlexAccount T&C:

10. You may terminate this agreement at any time - by writing to us and enclosing your FlexAccount card(s) and cheque book(s). Termination will only be effective when you have returned all cards we have issued you with, and made all the payments you are liable for under this agreement. Until such termination, or notice from you of your intention to terminate the agreement, we may re-issue cards from time to time for use in accordance with this agreement.