Exclusive Eyes

ACID

poor service

ordered a pair at the end of november 2008

they sent it be recorded post..but nothign has arrived

it was customised pair..so i chose frames and gave my nhs prescription requirements..

but they confirm its been lost

they now say they cannot refund but instead will repalce

the frames i wanted are no longer in stock and forcing me to choose another pair..which do not appeal to me

so they have my money and they will prob claim compo from royal mail

meanwhile im left with nothing

any ideas?

Blacksheep1979

How did you pay? If by credit card then speak to them and ask them to do a chargeback, if not tell the company that as they haven't fulfilled their side of the contract you want your money back within two weeks otherwise you will bring about a small claims court claim against them to recover the money and this may come at additional cost to them (if successful)

ACID

thanks..my mum paid it might have been visa debit as far as i know..
will that be ok>?

still cant beleive they have done this..what a disgrace!

ACID

hi just wondering what can be done if its paid by visa debit?

hollydays

Contact visa they may be able to do a chargebeck so you can get your money back.

pussinflipflops

Another disgruntled customer here.... I have been waiting over a month now for the varifocals ordered to be delivered. Have been fobbed off many times by email... today they were supposed to be arriving special delivery. Guess what !!!! No glasses !!!!!!

Have mailed them once more giving them a week to deliver said glasses or it's the small claims court for me.

grrrrrrrrrrrrr !!!!!!

pussinflipflops

Been doing some digging.... :D


it appears that the postal address is also where there are other companies...

details as follows if anyone feels they may need to make a call.


The Ahuja Group
Floor 5
Amphenol Business complex
Thanet Way
Whitstable
CT5 3JF

Tel: 0870 9903205
Fax: 0870 9903197

Email: enquiries@ ahuja.co.uk

wwwdotahujadotcodotuk

sorry..as new poster am not allowed to post links...




It appears there are a few other Indian based businesses also linked to this address.


Am wondering if this means the exclusives eyes glasses are actually made up in India and mailed here.


Perhaps someone out there can confirm that !!!

shaunwiltshire

I managed to break my glasses on the 13th September, was advised by a friend to use specs by post after having a look on Quidco I noticed Exclusive eyes were offering good cash back so went with them, it’s now the 20th October and I have still not received my glasses, I keep getting fobbed and they say my glasses will be sent within in the next 4 working days. Just had an email today saying they have been sent via recorded delivery.
I would advise people to stay well away from this bunch of amateurs.

Bob326

pussinflipflops wrote: »

Another disgruntled customer here.... I have been waiting over a month now for the varifocals ordered to be delivered. Have been fobbed off many times by email... today they were supposed to be arriving special delivery. Guess what !!!! No glasses !!!!!!

Have mailed them once more giving them a week to deliver said glasses or it's the small claims court for me.

grrrrrrrrrrrrr !!!!!!

Hi I'm having the same prob, and seeing as it's coming up to Christmas it's really rather worrying, could you tell me whether you managed to get your money back off of them please?
Thanks very much

Bob326

shaunwiltshire wrote: »

I managed to break my glasses on the 13th September, was advised by a friend to use specs by post after having a look on Quidco I noticed Exclusive eyes were offering good cash back so went with them, it’s now the 20th October and I have still not received my glasses, I keep getting fobbed and they say my glasses will be sent within in the next 4 working days. Just had an email today saying they have been sent via recorded delivery.
I would advise people to stay well away from this bunch of amateurs.

Hi I'm having the same prob, and seeing as it's coming up to Christmas it's really rather worrying, could you tell me whether you managed to get your money back off of them please, and if so how?
Thanks very much

Long_Sighted_Mum

This company is Pants
They do not do what they say they do. They take your money on order, not dispatch.
They tell lies and the do not communicate.
Avoid them like a plague.
I have reported them to Kent Trading Standards