Please help - Vodafone mobile broadband USB not detected by Dell Laptop

yatin123

Hi there,
I got a payg Vodafone mobile broadband recently and was using it without any issues till last week.

My dell Inspiron 6000 had virus problems last week and so I had to recover it back to its original build. So, now I have installed Avast and Sygate on my laptop.

The problem is when I connect my Vodafone broadband USB to the laptop, the laptop is not detecting it. I only get the small icon (safely remove hardward) on my tray.

The drive is not showing up on My Computer also.

I tried connecting the USB to another laptop and it looks fine. So, I dont see any issues with the Vodafone USB.

I also tried connecting my pen drive and I could copy data from my pen drive. So, I think no issues with the USB ports on my laptop also.

I really dont know what to do now. As the Vodafone mobile broadband software is not installed on my laptop yet, when I connect the broadband USB it should automatically install the software. But, nothing pops up on my screen.

Could you please help me resolve this issue?

indierocker85

If you go into My Computer is anything detected in there? Like an additional drive or anything? Or is it not recognizing the stick whatsoever

yatin123

Hi indierocker, thanks very much for your reply.
No, nothing is detected in My Computer for this USB. whereas, if I insert my pendrive, I find no issues.

aliEnRIK

First up, SYGATE no longer has updates (meaning its actually more unsafe than using windows inbuilt firewall)
Im unsure HOW you installed Avast and Sygate if you cant get on the net (?). But as and when you can , id suggest uninstalling sygate and installing PCTOOLS FIREWALL in its place ~
http://www.download.com/PC-Tools-Firewall-Plus-Free-Edition/3000-10435_4-10625321.html

As for your actual problem. Its an odd one for sure!
Goto DEVICE MANAGER and uninstall the usb drives. Reboot and let it reinstall them (Is this XP or Vista?)
if that doesnt work then download MALWAREBYTES to check to see if the computers still infected (Which I suspect it is)
(On another computer if need be obviously, then burn to disc)
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL scan then post the log here should it find anything

yatin123

hi alienRik, many thanks. i also have an O2 wireless broadband which I use regularly. I will try uninstalling and reinstalling usb drives.
I will also run malwarebytes now.

Iconic

I am sure the previous post will sort out your problem but if it does not have a look here....

http://forum.vodafone.co.uk/index.php?showforum=17

There is also a link to a Video Tutorial - How To Install Your Vodafone Mobile Connect Software-Vodafone Mobile Connect Install walkthrough

yatin123

Could you please tell me how to goto Device Manager?

yatin123

Hi there,
I managed to go into Device Manager - The Vodafone USB software HUAWEI mass storage device is seen under DVD/CD-ROM drives.
I uninstalled this from DVD/CD-ROM drives and when I connect the USB again, I get messages on the tray that 'Found New hardware HUAWEI Mass storage device' but after 2 seconds, I get another message saying There was a problem installing your hardware - Your hardware may not connect properly'.
The HUAWEI Mass storage device is back again in the DVD/CD-ROM drive.

Please can you suggest what to do now?

yatin123

hi there,
Please find the malwarebytes log file

Malwarebytes' Anti-Malware 1.32
Database version: 1637
Windows 5.1.2600 Service Pack 3
10/01/2009 07:14:36
mbam-log-2009-01-10 (07-14-25).txt
Scan type: Full Scan (C:\|)
Objects scanned: 94308
Time elapsed: 26 minute(s), 7 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 2
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\!!4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> No action taken.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\!!4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> No action taken.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> No action taken.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> No action taken.
Files Infected:
C:\Documents and Settings\N.Shankar\Local Settings\Temp\xpre.tmp (Trojan.Downloader) -> No action taken.
C:\Documents and Settings\N.Shankar\Local Settings\Temp\xrun.tmp (Trojan.Downloader) -> No action taken.

Is this problem because of the infected files?

aliEnRIK

Hi Yatin. Sorry ~ watchin a dvd
In Malwarebytes it says NO ACTION TAKEN
So please rescan and REMOVE the problems

• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.

aliEnRIK

Also, it was the USB drivers I wanted you to remove. not the ACTUAL vodaphone driver