nemo ppi udate

margetta

hi had a replied of nemo sayin it was norton fiance who arrange the loan and that they had been sent a copy by nemo sayin we felt tha we had missold our ppi any advice on what i should do now nemo have said they will look into this but i need to know what to do do i wait to her from norton help

marshallka

If it was Norton that sold the PPI then its norton you need to write to about it. If you join the PPI reclaiming discussion thread then we can all help you there.

marshallka

Just take a look at the link here and see what you can add and delete from the template letter. Its always best to do your own from this. There are lots of reason on there for the misselling so pick out the ones that are applicable to yours.

You then write to the firm that actually made the sale of the PPI to you if this is different from the lender and don't forget to send this recorded delivery so you always a proof and dates etc.

After that you have to give them 8 weeks for a full and final response. In this time it is usual to get a response of "sorry we sold this to you fairly" but you then respond to this and reiterate your complaint again. The next time they write they either give you a final response which you would need in order to take this complaint to the FOS or offer to settle.

http://www.moneysavingexpert.com/rec...urance#reclaim


Good luck