im am so fed up with scottish power

vickyfitz_2

we changed to scottish power on 19th may 08 and have had nothing but trouble , we had to request a new electric key 3 times eventually got one in august. in nov we but £15 on the key when we put it in the metre only£10 went on so we phoned and they said we owed them £200 i said how but it was because we paid edf for 3 months so they had to claim it back then we would get refund from them so thy have taken £5/£6 ever time we top up meter since nov , so after 2 weeks of phoning and not getting through or getting through then they put me on hold for 20 mins till i finally had enough and put phone down.I gave my mobile no once i did got through but they still phoned my house the next day when i was at work.

well today i phoned them and was told that they had recieved payment back from edf and asked for meter reading to establish how much i would be refunded but i was at work so had to phone back onight and gave it to them to be told that i owe £27 i went made explain situation so she then says that they havent had refund from edf yet . so after saying well woman told me today you have she then said well it as not their fault i never got my key and they wont refund money they have taken for last month.:mad: :mad: :mad: :mad:

Im so angry so not only did they get money back from edf they are still taking £5 each time i put key in.:mad:

does anyone know if i change supplier and get new key wil scottishe power still be able to take money from my meter.

Joyful

A key from a new supplier should remove any debt from a meter and reset it so the previous supplier will not be able to action anything. If I was you though I would not move until you get a refund of the extra you have paid as it will be harder if you switch suppliers again. Getting money from the other suppliers usually takes 6 weeks so keep on at them.

Fire_Fox

You really need to put your complaint in writing to the manager of the customer service department. Do you have all the times/ dates you rang and the names of the staff you spoke to?