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CAN ANYONE HELP PLEASE MODEM PROBLEM

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I'm having a problem connecting to internet. I get error 680 I have done everything it says in help.I bought a new connection cable but still got the same problem. I don't want to buy a new modem unless i need to. I would be grateful if anyone could advise me please.

Comments

  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    What type of modem is it?
  • hi, it's a generic 56 it's worked ok up now it says it's ok but i don't know what the problem is
  • Error 680 normally means 'No Dial Tone'.

    Perhaps another phone on the same line was off-hook, or your line was out of action for a while?

    Either way, if it working now it suggests that the modem itself is fine. :)
  • Thanks a lot for your help it's not working i'm currently using a laptop do you think i need a new modem
  • Try going into Modem Properties and deselect "Wait for dial tone before dialling"

    8)

    TOG
    604!
  • Apologies - misread the original symptoms. Can you connect a phone in place of the modem and see whether or not there IS a dialtone?

    Either way, Toxteth has given you one way around the problem; another is to put a command of 'ATX3' in a modem init string as that too disables the dialtone detection.
  • Thanks everyone for trying to help. I had to get a new modem and it's working fine now Ta
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