Happy happy happy!

Rabbitx

I made a switch from npower to EDF energy yesterday. npower is in theory only slightly cheaper, ( As npower have been eating into my overdraft, they do not work out cheaper). The reason is because the tactics npower use with regard to estimating etc, and because EDF allow you to adjust your bill on a quarterly basis if there are noticeable changes in usage. I've just had a high efficiency boiler installed, so this will be very helpful.
I phoned npower in November, having recieved an annual review which showed I was in credit, to see if my direct debit payments could be reduced, especially as I had been made redundant and was struggling. The answer was a firm 'no'. I cancelled my payment to them for 31st December, as I just could not afford to have the money going out of my account. I have just recieved a letter from them to say they realise I have switched my payment methods to a quarterly bill and that I am £408 in credit!
Boy am I happy.:rotfl:

barrington86

Brilliant £400!.
As far as I am aware you can adjust any direct debit payment to your own satisfaction. (Can anyone confirm if this is the LAW? or some sort of rule set by FSA?)
Not quite sure why npower refused to lower you direct debit payments. You mentioned that your bill was estimated? Maybee that was why. Most energy suppliers need an ACTUAL meter read in order to recommend a payment amount to cover your actual consumption, you can give them a meter reading everyday if wanted or even after a bill had been sent to you if estimated. Looks that way seeing as though you recent statment did not show this £400 credit. You also mentioned that npower were eating into your overdraft? Did you consider changing your direct debit payment date? If you were a dual fuel customer you have just lost your £100 discount, unlucky. The reason I am asking is because as you mentioned, EDF are slighlty more expensive? If you feel that the service you received was poor, thats fair enough, but to change energy supplier because you did not give them a meter reading seems a bit over the top.