CapitalOne Cred Card -Free Travel Insurance

jbaman

Thanks to Martin we now have CapitalOne Cards giving 1% cashback but it gets better (or does it?). Now have free Travel Assistance & Travel insurance from Feb providing 75% transport and/or accomodation charged to the card.

Anyone else looked at this in depth? I know CCard Travel cover is usualy poor.

Cannot believe this one is as good as it looks eg £5,000,000 medical expenses, hospital and nursing home expenses etc just like a paid for deal but with no mention of age, destination or pre existing medical conditions!! I was brought up to suspect anything that was too good but I cannot find any snag except perhaps use of "and/or accomodation". Does that mean must either charge "Transport plus Accomodation" or "Accomodation only" but not Transport only?

RobinGB

It is a very poorly written document IMO with policies, summary of policies and summary summaries of summary policies.

but some things I picked up on out of the "World MasterCard® Travel Assistance and Travel Insurance benefits" pdf (accessible from your "my account" section of the capitalone website

***NOTE I may have quoted incorrectly (and certainly incompletely) and consequently the information below might be misleading, you must read the document yourself before do anything or making any judgements or decisions*** (Trying to cover my !!! incase some dumass or malicious person reads this).

+ minimum 75% of holiday cost charged to card to get covered

- Significant Features and Benefits

Payment up to GBP 350,000 for accidental death or
permanent disabling injury during a Trip (limited to GBP
7,500 for children below 5 years, GBP 15,000 for children
below 15 years) In case of an accident occurring when
travelling by means of a rental car, the maximum sum
insured is GBP 50,000. Payment up to GBP 50,000 for search
and repatriation of mortal remains.
The maximum aggregate sum payable under this policy is
GBP 400,000 per Covered Person and GBP 3,500,000 for any
organised group. Cover is in place whilst travelling abroad in

public transport or a rental car. (That doesn't seem much cover for death or permanent disability to leave for your partner)?

- payment of legal fees up to £6,000 for the defence of legal

proceedings brought against the Covered Person under civil
liability legislation or jurisprudence in force in the relevant

country;

- Doesn't cover ‘Perilous Act’ Act (sports or activity) dangerous to human life
or property or the conditions of your health. (After calling them this covers skiing but not for off piste unless part of a supervised group, and not helli-skiing. It covers scuba diving but only if qualified or supervised and not below 30m).

+ The Assistance Service Provider

will advance or guarantee payment up to £5,500, on
behalf of the Covered Person, in order to cover immediate
expenses in an unexpected emergency situation where
the Card cannot be used for payment, following a loss or
theft of the Card duly reported to the appropriate public
authorities and the Issuer or the person assigned by the

Issuer.

+ Daily rate payable for accommodation is £140

+ Payment up to GBP 5,000,000 per Covered Person per

trip for medical expenses including medical treatment,
transport from the scene of an accident, nursing home
expenses, repatriation on medical grounds, emergency dental
treatment and reasonable transport and accommodation for

family members.

- Personal Effects Insurance, maximum GBP 3,000

per trip with a sub-limit of:
• GBP 2,250 for theft or loss of personal luggage and/or theft
only of valuables;
• GBP 750 for theft only of personal money, cheques and

credit cards.
Valuables: 30% of the initial value, in case of theft only
Other insured items: 75% of the purchase price in the 1st

year after purchase, less an additional 10% per year.
The Insurer’s maximum liability in respect of loss or theft of
any single item is GBP 500.
The Covered Person is responsible for the fi rst GBP 85

per claim.

- Third Party Liability Insurance,

Payment up to GBP 1,000,000 (bodily injury and property

damaged combined)

+ Collision Damage Waiver / Rental Car
Excess Insurance, The Insurer will cover claims of a minimum value of GBP 55
up to a maximum of GBP 35,000.

So after reading the whole document I first think it was intentionally written to confuse, and 2) the cover is ok in places but provides poor cover in other areas?

What does anyone else that has read the whole document think?
RobinGB

jbaman

Thanks RobinGB.
I had not spotted the poor payout on death but that is not too important to me. I am not into skiing, so again no problem. I had already been through the policy backwards as well as forwards and am left with the conclusion its a winner !
Dave

Laura_Biding

Thanks RobinGB for your excellent clarification on this. I am also keen to take advantage of this insurance/assistance but nervous as to whether it would hold up if ever needed. I haven't gained much joy from the helpline given and also a little wary of the potential costs to call their 08452 number from abroad.

One query that I would appreciate some advice on if anyone can help:-

Should the need for medical assistance/hospitalisation or other emergency situation arise, I'm assuming from the comments that we would be required to pay in advance (by Capital One CC) and claim retrospectively. Only if the card is lost can an advance be sought. Such costs can be at a greater level than the credit limit on the card. I like to have the reassurance that we are covered for all reasonable unexpected events and wouldn't wish to experience problems at such a time. Can anyone add comment to this please.

Thanks again for all the work undertaken on this.

jbaman

I notice that the Travel Policy Booklet refers to "World Master Card" whilst I enrolled for the Platinum Cashback Card. This was subsequently replaced with one that does not have any title so no proof its the same!

A phone call to Capital might appear to help but its all too important to just rely upon verbal confirmation.