Onetel nightmare

FNUSNU

I contacted Onetel on Friday 13th Jaurary 2006 to inform them that I was moving house (on a militray camp, just next door in fact as it has an extra bedroom and my wife is pregnant). Their employee told me that someone would be ringing me back within two working days. After the two days had passed, I had recieved no call. I rang again on Friday 20th and was promised a callback that I never recieved. I called again on the morning of Saturday 21st and was promised a callback by 1pm which we never got. We phoned again to be promised a callback by 5pm. Again we never recieved a call. We called again to be told that we would be called on Monday and that it was BT who were holding up the process, the first time this had even been mentioned. (BT informed me they could activate a line by the same afternoon.) Maybe it's true and BT are trying to lose them custom? Each time we called we were passed between call centre staff and line managers. Each time we were given a different story and different amounts of time we would have to wait for an engineer to call. My wife is heavily pregnant and I have to go away for work. The area in which we live as virtually no mobile phone signal. I need to know that my wife can call an ambulance if necessary. The way we have been treated is wholey unaccepatble and changing from one address to another shouldn't take so long. I am extremely unhappy with the service I have recieved. I have told them that 'I wish to be compensated for all the hassle your comapny has caused myself and the stress caused to my pregnant wife. Unless this is sorted out and my line activated at my new address by Monday evening I will be taking my custom elswhere. I'd rather pay an extra few pounds a month for peach of mind knowing I will recieve the level of customer service I expect and deserve as a paying customer.' Hope it does the trick as I'm loosing my patience!

Heinz

I assume you mean you’re with OneTel for your line rental and want to stay with them when you move house.

If so, what do mean, “….. a few extra pounds a month”? BT charge £11/month for line rental and OneTel charge £9.75.

On the face of it, BT is £1.25 more expensive but, when you take into account that OneTel charge £1.50 extra for Caller Display (free with BT), that ‘saving’ disappears.

If you then take into account that OneTel charge a further £1.50 for Premium Rate call barring (free with BT), I know what I’d do (“Hello, BT, please supply a line tomorrow.” “Hello Primus Saver Option 2. Please can I CPS my calls via you?”)

And that ignores the arguments about the use of prefix call providers and so on ......

pricefighter

One of the points i often made about the danger of moving your line rental from BT was the possibility of a inferior service when you move,or if you have fault. This post coupled with this one http://forums.moneysavingexpert.com/showthread.html?t=132216 confirms my suspicions.

( Onetel now part of Talk Talk,and soon to be integrated with them .The very company TT who talk about cheap line rental and increase theirs to £10.50p on 1/2/2006,and charge you for basic voicemail 50p a month bringing your line rental with them to £11 the same as BT.Then charge you £1.75 p for caller display on top of this).