Trouble getting back money from N Power after switching!!

Hi Guys

I switched from N Power to Scottish Power in September 2008. I was asked by Scottish Power to supply them with meter readings for start day which I did online. I spoke to Npower reagrding the credit left on my account (approx £50 for elec and £300 for gas) and they advised this could take upto 8weeks after switching to be finalised- I wasn't very happy but waited anyway. After 8 weeks I emailed them and they advised they had yet to receive meter readings from my new supplier but advised me they would contact them to ensure my accounts could be closed. I conatcted Scottish Power myslef anyway and asked them to sort it out and they said they would- although they were hvaing trouble locating my gas starter reading (unfortunately i have mislaid the piece of paper I wrote it on too....i know its here somewhere!). Again I waited and nothing so rang N Power up again who advised they had reading for Electricity and would send me a cheque and the gas could take upto again 8 weeks for change over- I complained it was unacceptable but she said there was no way round it. I waited until after Christmas and still nothign is new. I emailed N Power who advised they still have neither reading and do not know anything about a cheque. I have emailed Scottish Power again and complained and advised them to copy me into their correspondance with N Power to see whats being done- I cannot seem to contact Scottish Power easily by phone and would rather have the details in writing!! This was last week and I still havent heard from either- any suggestions at what to do next?? £350 is a lot of money and I could do with getting it back!! If I owed them the money am sure it would not have taken this long!!

Thanks, any ideas appreciated


  • barrington86
    Easy this one. Give either supplier an upto date meter reading. If the original reading is indeed lost, what both suppliers would do is agree a "deemed" reading. This is basically an estimate taking into consideration your consumption history with current and prove supplier. It may mean that you loose some of your credit. However on the bright side if this is the case your current supplier will will be starting you on a higher reading so in the end, swings and round abouts, unless your new supplier is loads cheaper. If this is the case COMPLAIN to your new supplier.
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