Call centre problems

bluetoff

I am insured with more than but i did not realise they use call centres when i took out the insurance. many times that i have rung them since having an accident, when i ask to be put through to someone else or another department they cut me off. I can ring them and say " i rang the other day" and they say there is no record of my call, and i have to go through everything again. Next time i get car insurance i think i will go to the high street.Anyone else had problems similar to this?

FlameCloud

Every insurer will use call centres nowadays.

bluetoff

Yes, but i did not know morethan were not in the UK.

olly300

If you have an issue dig out their complaints address and write a letter to them with the title "Formal Complaint".

Write your letter concisely sticking to one side of A4 and sent it to them be recorded delivery.

V_tricky

If you ring More Than, you can be asked to be transferred to a UK office if you wish, and the callcentre in Bangalore/Mumbai will transfer you.


Alternatively Morethan also will probably have allocated you a Personal Customer Manager - a specialist employee who will handle any insurance query you have, and will liase with the other departments involved meaning that you have a sole point of contact.