Card fraud - how long to get it sorted?

nomoneytoday

My Shell Mastercard (Citi) was cloned and used without my consent.
Got an sms message the following morning as the amount was large, so called Citibank up and disputed it, got a replacement card etc.

However, 3 weeks on the £2000 odd is still sitting on the account.
I haven't used the card since and paid off the full balance so any additional charges are easy for them to see and correct

Does anyone know how long it will be to get this sorted?
I really don't fancy it going over statement dates, trying to argue added interest etc etc...

latecomer

Once its been put in dispute I dont think you should be charged interest on it. As to how long it will take I dont think anyone can answer that.

maveli

I am dealing with one now and just got the Dispute form from capitalone. According to the letter I got from capitalone it will take 21 days after they receive the dispute form

nomoneytoday

maveli wrote: »

I am dealing with one now and just got the Dispute form from capitalone. According to the letter I got from capitalone it will take 21 days after they receive the dispute form

It's just annoying ballache. Citibank fraud dept won't speak to me directly and the call centre just say they can see it is disputed but can't offer an update...