Final electricity bill

emily_jackson

Hi,

I've moved house & have switched electricity suppliers, so I received my final bill today from Scottish Power. However I'm confused as it says that I'm £89 in credit but there's no cheque enclosed. It also says that no further access is required. Is this money mine or theirs? I've spent ages on hold

millymollymandy2K7

Assuming you have been paying by direct debit I would expect the credit to be refunded back to your bank account - if the Direct debit is still open, if you have closed this it will probably be sent as a cheque. It normally takes longer to issue a cheque.
Alternatively have you asked Scottish Power to supply you at your new address? Or have they "assumed" you want them to supply your new address? If so they will probably carry the credit over to the account for this address.

Stingy_Samson

I have a bit of bad news about this which i was peeved about and should really have chased further.

I recently switched from Scottish Power to a new supplier and was just over £100 in credit. I had my initial letters from N Power saying that my new supply will soon start with them etc etc... and it was 3 weeks away from my Direct Debit date. So i cancelled my DD with the bank. To my fury, Scottish Power then re-initialised my Direct Debit (previously was £66 a month, but they setup 2 "initial payments" of £29.50 & £36.50 to be taken on my usualy DD date.

So on the 22nd December these 2 "new" DDs were taken from my bank account.

I rang up fuming but to no avail and really couldnt be bothered with the argument, but in short Scottish Power now owe me over £170! (A cheque is supposedly due to be posted to me within 10 working days of the account closing which should be any day now)

Just wondering if anyone else has had the annoyance of Scottich Power re-initialising the direct debits (2 new ones) after i had cancelled the original one? Surely its illegal?

BruceyBonus

Stingy_Samson wrote: »

I have a bit of bad news about this which i was peeved about and should really have chased further.

I recently switched from Scottish Power to a new supplier and was just over £100 in credit. I had my initial letters from N Power saying that my new supply will soon start with them etc etc... and it was 3 weeks away from my Direct Debit date. So i cancelled my DD with the bank. To my fury, Scottish Power then re-initialised my Direct Debit (previously was £66 a month, but they setup 2 "initial payments" of £29.50 & £36.50 to be taken on my usualy DD date.

So on the 22nd December these 2 "new" DDs were taken from my bank account.

I rang up fuming but to no avail and really couldnt be bothered with the argument, but in short Scottish Power now owe me over £170! (A cheque is supposedly due to be posted to me within 10 working days of the account closing which should be any day now)

Just wondering if anyone else has had the annoyance of Scottich Power re-initialising the direct debits (2 new ones) after i had cancelled the original one? Surely its illegal?

If they hadn't notified you 10 days in advance, then your bank must give you an immediate refund on demand - this is the Direct Debit Guarantee. Have a word with your bank and they'll help you out.

Fire_Fox

Emily Jackson: Scottish Power are usually the cheapest supplier, have you found a better deal? If so tell the rest of us! Contacting SP online may be quicker than on the phone.

Stingy Samson : you cancelled the direct debit so the bank should not have honoured the payment. Unless you specifically advised Scottish Power you were cancelling your direct debit they will keep charging as normal.

emily_jackson

Thanks guys. I eventually got through to SP & they said that they'll send the refund by cheque