Credit card dispute

Just_landed · 4 January 2009 at 2:34PM

I am in dispute with a credit card company who do not reply to my Emails or letter. Is there an authority I can go to help resolve the problem ? Thanks.:o

cifpower · 4 January 2009 at 2:40PM

there is the Financial Ombudsman but you must have exhausted the complaints route your CC company has. Have you lodged an official complaint?

Just_landed · 4 January 2009 at 4:51PM

cifpower wrote: »

there is the Financial Ombudsman but you must have exhausted the complaints route your CC company has. Have you lodged an official complaint?

Thanks for responding, (lodged a complaint), do you mean with M&S the Credit Card Company.If so yes by Email & Letter.

cifpower · 4 January 2009 at 4:52PM

Yes, with M&S. You must wait 8 weeks before the Financial Ombudsman will entertain your complaint.

Just_landed · 4 January 2009 at 5:14PM

Thank you for the information. cifpower:beer:

Credit card dispute

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