Gas meter broke

kentkent

hello all

my gas meter is broke, the number show on the reader got few scretch on it, i think the previous teanent do it. i rang to my supplier and they said will send someone to fix it. do they charge me for the services?

Pink_fluff

Is it just the screen that is scratched? Don't see why they would charge, but you need to speak to your supplier to confirm that.

kentkent

Pink_fluff wrote: »

Is it just the screen that is scratched? Don't see why they would charge, but you need to speak to your supplier to confirm that.

nope, is the number behide the screen .

lemontart

who is yr gas supplier ? as far as I am aware there is no charge but best thing to do is to actually ask your gas supplier this question.

Alan_Vickers

If you are cncerned about the meter it may perhaps be better to speak to National Grid-Transco (you should be able to find their telephone number in the directory) as the meter probably belongs to them.

Joyful

You should ask your supplier not National Grid. There are now many Meter Operators that own both Gas and Electric meters. Considering how many calls NG get when it is a cold spell I would leave their lines for emergencies.

Alan_Vickers

Thanks for pointing out my mistake Joyful. My posting was based uponn the information that Transco Metering Services sent to me some time ago which said:

"We are writing to advise you that as part of Thansco's licene obligations we must ensure that all gas meters are in good order. To comply with this requirement the Gas Regulator, Ofgem, has approved that we undertake a meter replacement programme to ensure continued meter accuracy...."

However the Transco website says:

"Your gas supplier is responsible for providing a meter and organising for your meter to be read. You should contact your gas supplier for any issues regarding your gas meter. You will find contact details for your gas supplier on your gas bill. "

So I was not correct in thinkin that Transco owned the meters, my apologies.

lemontart

Alan_Vickers wrote: »

Thanks for pointing out my mistake Joyful. My posting was based uponn the information that Transco Metering Services sent to me some time ago which said:

"We are writing to advise you that as part of Thansco's licene obligations we must ensure that all gas meters are in good order. To comply with this requirement the Gas Regulator, Ofgem, has approved that we undertake a meter replacement programme to ensure continued meter accuracy...."

However the Transco website says:

"Your gas supplier is responsible for providing a meter and organising for your meter to be read. You should contact your gas supplier for any issues regarding your gas meter. You will find contact details for your gas supplier on your gas bill. "

So I was not correct in thinkin that Transco owned the meters, my apologies.

that may be the case for yr meter but it is not the case for everyone's meter the op needs to speak to their supplier in the first instance and not national grid.(transco disappeared about 5 yrs ago) at one time they did own all of them but since deregulation and gradual splits and changes in the industry brought down by governments etc they no longer do - that aside the issue of mtr maitenance is an issue for the gas supplier to arrange on the customers behalf with their appted metering engineers beit united utilities, enterprise, national grid or a n other company.

a few questions for the op

is the meter registering gas being used, is the gas getting through the property ok, is there as smell of gas?

kentkent

lemontart wrote: »

that may be the case for yr meter but it is not the case for everyone's meter the op needs to speak to their supplier in the first instance and not national grid.(transco disappeared about 5 yrs ago) at one time they did own all of them but since deregulation and gradual splits and changes in the industry brought down by governments etc they no longer do - that aside the issue of mtr maitenance is an issue for the gas supplier to arrange on the customers behalf with their appted metering engineers beit united utilities, enterprise, national grid or a n other company.

a few questions for the op

is the meter registering gas being used, is the gas getting through the property ok, is there as smell of gas?

everythings fine, just the number show on the meter reading is scratch, i believe the previous tenant try to steal the gas. am i responsible for this?

lemontart

kentkent wrote: »

everythings fine, just the number show on the meter reading is scratch, i believe the previous tenant try to steal the gas. am i responsible for this?

Right so you believe the meter was tampered with in attempt to steel gas and the scratch is behind the glass on a meter that you pay a bill on and not a token meter?

You defo should report this to the supplier for the property and you can call ng enquires to report posible theft of gas however if you feel the meter is damaged that it is potential safety risk then call national grid to arrange a check for safety on a damaged meter. but in all instances you do need to inform the gas supplier who may want to replace the meter or arrange a meter repair with their metering engineers