PPI Picture

curleys

Sorry I'm new to thi so it may have already been covered. My wife and I took out a secured loan with Picture and were sold a single premium policy to add cover to the repayments. We only ever intended to have this loan a short time and repayed it a year later removing the charge on our mortgage. However we had to pay the full amount of the PPI. I understand from the comments on the forums that Picture are now out of business, what are posibilities of me making a claim and if it is possible how do I go about it.

di3004

curleys wrote: »

Sorry I'm new to thi so it may have already been covered. My wife and I took out a secured loan with Picture and were sold a single premium policy to add cover to the repayments. We only ever intended to have this loan a short time and repayed it a year later removing the charge on our mortgage. However we had to pay the full amount of the PPI. I understand from the comments on the forums that Picture are now out of business, what are posibilities of me making a claim and if it is possible how do I go about it.

Hi there
Yes they are no longer active where many are going through the claims with the Financial Compensation scheme instead (FSCS), check them out here and contact them, they will send you out a form and take it from there.
http://www.fscs.org.uk/consumer/About_us/

I have a claim in with these but about another company.

I take it - it was Picture who arranged your loan then hun?

Good luck with this and if you require further help, just give us a shout.;)

Di

curleys

Hi Di
Thanks for this, I will check it out and get the form sorted. Yes it was with Picture and done over the phone, the main problem I have is that we only have a limited amount of the paperwork, the settlement paperwork. Any idea how I get hold of the rest or a breakdown of the loan agreement?

di3004

curleys wrote: »

Hi Di
Thanks for this, I will check it out and get the form sorted. Yes it was with Picture and done over the phone, the main problem I have is that we only have a limited amount of the paperwork, the settlement paperwork. Any idea how I get hold of the rest or a breakdown of the loan agreement?

Now I believe you can still request for a SAR which is know as a Subject Access Request where all information must be provided to you by 40 days maximum.
I think they still have sections that deal with data protection, or you could contact the FSA here just to be sure before you do this or the ICO who should be able to confirm who to write to for the SAR.

http://www.fsa.gov.uk/Pages/Doing/Contact/index.shtml

http://www.ico.gov.uk/Home/for_the_public/topic_specific_guides/credit.aspx

Try any of them if you want to first, there is also an actual thread for this called PPI Reclaiming -discussion thread, you will find this thread if you click on loans first, you will then see this thread at the top part of the page.

There are some others claiming through the FSCS about Picture who may be able to also help and have been in the same position regarding the information you require.

I do also have a SAR template letter you can use here, but bear in mind for this they require a £10 cheque or postal order payment, there maybe some very useful info disclosed within the SAR which may help your case.
(post by recorded post).

SAR here:

SAR - SUBJECT ACCESS REQUEST

Dear

Re: Account number:

In the first part under the Data Protection Act 1998:

Under the Data Protection Act 1984 and 1998, and including the right of subject access under these acts, please supply me with a complete list of transactions and charges relating to the above accounts held with you since they were opened.

Additionally where there has been any event in my account history over this period which has required manual intervention by any member of your staff or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to my business with you.

If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be kind as to confirm this in your response to this request.


For the avoidance of any and all doubt, I reiterate:

I hereby request that you supply me with any and all historical data in your possession which, in any way appertains to me, including (but not exhaustively) a copy of the original signed executed agreement; statements of account; duplicate statements and/or print outs of all account transactions; all internal and external correspondence sent or received by you including memo’s, logs, notes, screen prints and transcripts; notes of manual interventions such as telephone attendants' notes, copies of stored telephone conversations, internal and external emails; any other information held on any/all types of media in any relevant filing system (microfiche included).

If you have disclosed any information to a third party (with or without my express permission), will you please include details of this in your reply, along with notes of any legal action passed or pending (to include a true copy of default notices, court orders and the like).

Where any information that you provide includes any charges, for example returned payments, late payment fees, and so forth, would you please advise your breakdown of actual costs (liquidated damages) incurred for each charge, and the Term or Condition on which you rely upon to claim such a charge.


I also require that you forward, within the above mentioned time scale, a true copy of the Terms and Conditions that were in force at the time my account was opened, and any subsequent amendments to those Terms and Conditions.

I enclose the statutory maximum fee of £10.00 to access ALL data held by XXXXX about myself. You should be fully aware of your statutory obligations under the Data Protection Act and that any failure to comply with this request will involve a complaint to the ICO as well as potential legal action.

You have 40 days in which to comply with this request.

This communication has been sent Recorded Delivery so I can ensure compliance on these issues within the legislative timeframes.

Yours Sincerely

curleys

Di
You are a star. I will let you know how things progress.

di3004

curleys wrote: »

Di
You are a star. I will let you know how things progress.

Aww thanks hun......:D , well I try my best lol....:o , good luck and keep it going.;)
Fingers crossed for you, I look forward to hearing from you.:beer:

Di
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