Air France complaint

Tojo_Ralph

Voyager2002 wrote: »

I have never heard of anyone receiving any kind of compensation for not being able to watch a film during their flight.

With regards to KLM, from my own experiences I would say it is common practice for crew to hand out voucher booklets in such and similar circumstances and as I recall they contain something like a 3,000 airmiles or 20 Euro voucher (to be spent onboard) and a voucher for 50 Euros off ones next Skyteam flight.

Again, not much, but as I say they are handed out freely.

okwannahi

Tojo_Ralph wrote: »

Oh how I love logic like that................................

Customer: "Is that Air France Customer service"?

Air France CS: "Yes Sir, how may we help you?"

Customer: "Well I have just travelled with Air France from Paris to New York and after a two day delay due to operational issues you were experiencing, I have finally arrived in New York minus all of my luggage and worse still, I have just been advised that my return flight has been cancelled"

Air France CS: "Yes Sir, that is correct, we can no longer be bothered flying that route and for what it's worth, we do not anticipate that you will ever see your luggage again"

Customer: "So what should I do now?"

Air France CS: "Well Sir, how about you thank your lucky stars you weren't travelling with us on the same route eight years ago when 109 people died"

Customer: "I'm sorry?"

Air France CS: "Well sir, had you died eight years ago, then you would really have had something to complain about"

Customer: "But just because I am not dead, it does not mean that I do not have a legitimate complaint"

Air France CS: "I am sorry Sir but you are testing my patience. As you are quite obviously alive and well, I suggest you dry your eyes, stop wasting my time and get off the line so that people who have been killed and who may well possibly have a genuine grievance can get through!!"


....

Good story. That's so funny.

mvteng

Not much use in this case, but we always politely mention to the stewardess as we are boarding that we have booked a vegetarian meal.

We've only once had a problem & that was with BA.

We must have been lucky with AF as we used them fairly often & have always found them helpful & friendly.

temba

thank you everyone for your replies. I have what I need now and I've sent my complaint.

Wise Investor:

blimey! Calm down!

Whilst some of these replies are very helpful,yours suggests I'm lucky,and moany, and glued to my sofa for TV! None of the above, until recently I didn't even have a TV!

I thought it was worthy of a complaint, no food, no entertainment (as advertised)and no light to read, as well as being unable to see the safety demonstration I thought was worthy of a complaint, and I was only asking for the address, not sympathy.


You have no idea what sort of person I am. I was travelling for work purposes. I have done 3 long haul flights in a week. I was working over new year. A grim time to be working when everyone else is on the sofa watching TV. I just expect a little bit more than what I got with an airline like Air France.

WiseInvestor_2

It doesn't matter what I think because I don't work in Air France's Customer Complaints department. But you should be prepared to receive a less-than-enthusiastic reply from them, assuming of course the bother to reply at all.

At the end of the day they've transported you from A to B safely so they have met their legal obligations. Anything else is essentially 'best endeavours', particularly inflight entertainment. I find it VERY hard to understand how the cabin crew couldn't find you SOMETHING to eat for 10 hours.

In any event, please keep us updated with their response.
Good luck.

totallybored

Voyager2002 wrote: »

In flight entertainment systems do break down now and again. I have never heard of anyone receiving any kind of compensation for not being able to watch a film during their flight. Whether or not this is "fair" is not an issue that I want to consider, but I don't think it is worth more than a sentence in your letter of complaint.

I got a $100 voucher from American Airlines for the IFE not working. I was very upset I couldn't watch the map and time to destination for 11 hours.

knightstyle

Forget it. The French NEVER reply to a complaint. We live in France and have almost never had a satisfactory response or apology from a French company. Even British Airways couldn't get a response from people, in BA uniform, employed by a French company at Nantes airport. So just put it down to experience.