New TV has scratches already

thethinkingman

Little_John wrote: »

Hopfully you havn't told empire you have cleaned it with a cloth but if you have tell them you used the supplied cloth out of the packet and it hadnt been used for anything else at the time.

When I sorted my gran and grandad out with a new TV I informed their cleaner she wasnt to touch it with anything not even a wipe with a dry cloth I know how much the slightest peice of grit/dirt caught between the cloth and car paint or plastic can cause scratches. so the cleaner would use the same cloth to clean everything else in the house and the TV.

No, I used the cloth provided by the TV manufacturer.

Little_John

Just return it to Empire, tell them it was scratched when you opened it but waited untill everything died down after christmas before returning it. They should offer a replacement.