Billing Error - what to do

xlouise17x

We have just been recently informed that our next door neighbour has been paying for our electric/gas (cant remember which one or both!) as they were alarmed after receiving £400 bill for a 1 bedroom flat. We have been paying bills but not sure whose we are paying for in that case but they are no where near that amount! We are scared that we are going to get a shocking bill once it has all been investigated and recalculated. Do we still have to pay it even though it is there error?

Thanks.

Louise

London05

Who told you the energy company or the neighbours? You need to check your meter number against your bill. If it ends up you have underpaid I thought they could only chase business's not personal customers.

There is an energy ombudsmen website maybe you should look through that and your suppliers website they usually have helpful info.

Good Luck

Cardew

Yes you are still liable to pay for what you have used.

If there is an error - which often happens in new build or convertions - it is not usually the Utility company's fault. It is the developer who tells them which meter belongs to which flat i.e. Meter s/nxxxxx belongs to Flat yyyy

The people who have been overcharged will want a refund.

xlouise17x

Cardew wrote: »

Yes you are still liable to pay for what you have used.

If there is an error - which often happens in new build or convertions - it is not usually the Utility company's fault. It is the developer who tells them which meter belongs to which flat i.e. Meter s/nxxxxx belongs to Flat yyyy

The people who have been overcharged will want a refund.

Ahh i see.. it is a new build... hopefully we wont be smacked in the face with a huge bill im sure they will let us pay in installments.. anyway like i said its not my responsibility but my flatmates a bit lazy when it comes to sorting things out!

Kernow_arrowmaker

sounds like what is called crossed meters.

as said usually happens with new builds as builders confuse things with plot numbers not becoming the same house numbers.

yes you are liable for the full amount if your actual meter usage is greater than what you have paid on another meter.

your electricity company will allow you to pay in instalements, either short term or long term agreements.
eg 12month agreement if you owe £120 but use £20 a month they will ask you to pay each month £10debt plus your usage so at the end you owe £0