studio says

i_need_an_angel

got my statement from studio recently and it said my account is overdue so they have charged me £20 admin charge and £1 service charge.

i emailed them - as you can never get though on the phone - anyway 6 days later they replied and told me as i hadn't paid by the due date they had every right to charge me.

fair enough except - the money for this bill came out of my account a day before it was due (28th) but they are trying to say they have no record of it until the (7th of jan) which is 10days later!!

they are saying its my responsiblity to make sure the money reaches them on time - well as far as i'm concerned it did - a day before - my bank statement says so.

i am supposed to take their word for the fact it didn't reach them on time - where did my money go for 10 days !?!

what more was i supposed to do ? my bank account shew it as paid and i believed it !

:mad:

Justicia

Have you highlighted that fact that the money went out in advance?, although I believe transfers take around 3-4 days anyway(?) so will potentially still have missed the payment deadline...

Is it via a direct debit or did you do a "manual" bank transfer?

If you show them proof (if not already done so) that the money left, they may reconsider if you have been a great (paying on time, plenty of orders, etc.) customer to them in the past perhaps.

*Louise*

Studio are always really quick to charge fees, I would try the phone, and if it comes to it, even offer to let them see the bank statement.

I had to start using ther catalogue when we were on incapacity - had no choice really, but all I want to do now i pay them off and never order from them again.

i_need_an_angel

yes i had problems with them in the past with another matter and stopped using them but my dd was so desperate for a particular item - that i couldn't find elsewhere - i when back.
very costly mistake so NEVER NEVER again!!

hjb123

Did the money leave your bank account the day before it was due at their end? If so this can affect it as sometimes it can take 5-7 working days so if you paid at a weekend then what can you expect? But if you didnt then you have every reason to be mad