Direct debit - paid twice

pad101

Hi all.

I recently switched suppliers from Npower to Eon.

I thought it had all gone smoothly. However, when I checked my online banking over Christmas I found that they had both taken money out of my account for the same month (Npower took the usual dual fuel amount and Eon just took out the Gas money)

I've spoken to customer advisers at both and they've been very unhelpful.

When I switched I was under the impression that I didn't have to cancel my direct debit or do anything else.

Where did I go wrong and what can I do?

Any help would be greatly appreciated. Cheers

jem16

Have you had your final bill from NPower yet?

nobblyned

Hopefully shouldn't matter. Any extra money in the NP account above what you owe up to the final meter readings should be returned to you. Annoying though if you are short of cash until then.