Scottish Power switching without permission

wibblewoo

Happy New Year all!

I've just had a call from Eon saying they're sorry to see me leave and yes, you guessed it, I had never asked to leave! For once they were very helpful and told me it was Scottish Power who had initiated the transfer.

This has all been done without my permission and I'm annoyed to say the least. I've emailed the customer service section there as it's a bank holiday there today so fingers crossed they can put a stop to the transfer and apologise.

I just wanted to rant and ask if anyone had had similar problems and if so, was the complaint dealt with properly?

Thanks

Kernow_arrowmaker

it is called an erroneous transfer.

the new company should cancel you with them and whoever you are with now bill you as normal.

if not go to energywatch