Debenhams 70% Blue Cross Sale Now Online

babyx1uk3

Ive recently had a lot of problems with debenhams so much so i wrote a letter to complain but still havent got a reply and dont count on it either but they are shocking when it comes to delivering on time and also cancelling orders so personally i wouldnt bother + the fact that an item i was watching was in debenhams last week and ive just looked online and it is double the price but yet still listed as a 'sale' item!

claire21

5% off code still working

shirlgirl2004

The children's clothes don't seem to have altered in price. A couple of things I'd been keeping my eye on are still the same reduced price.

egyptiangirl

things I've looked at are still the same price :rolleyes:

oh and I had an order cancelled ( my payment messed up) and the lady on CS said that over the past week they've had problems with the computer system and things have just been 'cancelled' for no reason.

She couldn't even get on the system to tell me why mine was cancelled!
I'm not too bothered....yet!:p

Lima-India

jessie_yi wrote: »

Hate to disappoint you guys, but I made 3 orders on their site last week, first of all they messed up with the billing address and delivery address, had to call them 9 times to track the order (0844/0845) for total over 2 hours, not sure how much my phone bill is going to be. Finally they found it on the system, then told me there's nothing they can do to correct the address. Wasn't sure what to do as ordered a duvet for BF.

Same thing happened to me on them messing up the billing and delivery addresses last Saturday - I phoned them straightaway, was advised to send email - sent email immediately - not had any response. So phoned today, and like you was told they could not change the address - could only cancel the order! Not happy - so have just penned my complaints letter!!!!

matt1234

I have to say I've placed 3 orders in this sale and have just made my fourth and Debenhams never disappoints. Everything has been in stock and delivered incredibly quickly this time around! The only bad comment I can make is on their returns - they're sooo slow to process refunds.

egyptiangirl

never_enough wrote: »

Stuff that I've had cancelled still shows as available on-line AND cheaper, what's that all about?

Me too! I'm going to try and order again ( saving £3.90!)
:rolleyes:

Primmer

I ordered a few items online earlier today - but having seen your posts I think I should be prepared for an email cancelling my order!
Can't believe they provide such a shocking service!
:eek:

bigst

matt1234 wrote: »

I have to say I've placed 3 orders in this sale and have just made my fourth and Debenhams never disappoints. Everything has been in stock and delivered incredibly quickly this time around! The only bad comment I can make is on their returns - they're sooo slow to process refunds.

You can take them back to any store for an instant refund...

Mangomilk

Lima-India wrote: »

jessie_yi wrote: »

Hate to disappoint you guys, but I made 3 orders on their site last week, first of all they messed up with the billing address and delivery address, had to call them 9 times to track the order (0844/0845) for total over 2 hours, not sure how much my phone bill is going to be. Finally they found it on the system, then told me there's nothing they can do to correct the address. Wasn't sure what to do as ordered a duvet for BF.

Same thing happened to me on them messing up the billing and delivery addresses last Saturday - I phoned them straightaway, was advised to send email - sent email immediately - not had any response. So phoned today, and like you was told they could not change the address - could only cancel the order! Not happy - so have just penned my complaints letter!!!!

Sounds about right. Only I was told this at the 9th call as the previous 8 calls I was told they couldn't find the order because system was too busy or something. The 9th call took over an hour. I was ready to compromise with the address mess-up as it was really a bargain price, yet only got a cancelation email next day without explaining any problem, just totally a disaster. Definitely won't use their service again, simple appalling...

Well, I do hope they are not going to do the same to you though