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credit card time limit
ArtemisHP
Posts: 2 Newbie
in Credit cards
I am new to this forum and an absolute technophobe, so please, bear with me!
In November 2007 I bought a Bissell deep cleaner, from Ideal Shopping Direct, for £169.99 (including pp).
My credit card made the payment on 15.11.07 but on 16.11.07 I had a nasty fall in my local supermarket; so when the machine arrived a few days later, I was suffering from swollen and painful left knee and right hand.
When it arrived I opened the box and saw that the machine was in bits. As I could not have assembled it then, I stored it away.
Just before this Christmas, I decided to assemble the machine in order to clean my carpets. To my horror, I found that 4 of its small tools were missing!
Have I still got any hope of reclaiming my money, or replacement of the tools? Or my accident has meant that I have paid for things that they can withold?
I should be grateful for any help,
Artemis
In November 2007 I bought a Bissell deep cleaner, from Ideal Shopping Direct, for £169.99 (including pp).
My credit card made the payment on 15.11.07 but on 16.11.07 I had a nasty fall in my local supermarket; so when the machine arrived a few days later, I was suffering from swollen and painful left knee and right hand.
When it arrived I opened the box and saw that the machine was in bits. As I could not have assembled it then, I stored it away.
Just before this Christmas, I decided to assemble the machine in order to clean my carpets. To my horror, I found that 4 of its small tools were missing!
Have I still got any hope of reclaiming my money, or replacement of the tools? Or my accident has meant that I have paid for things that they can withold?
I should be grateful for any help,
Artemis
0
Comments
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I don't think you can because it's been over a year but it might be worth contacting the manufacturer (Bisell) to see if they get send you the bits. You may need to provide proof of purchase but I'm guessing they'd do it for free.0
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To be fair your accident is not really a concern for the manufacturer... you are at the mercy of their goodwill.
A year is a reasonable amount of time for them to say "not our problem" in my opinion.
Fingers are crossed..0
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