Heaters not working sinces switch to E-on

ayeizajedi

Hi everybody, this is my first post on this site and im posting on behalf of my gf. She recently (last two days) switched to E-on after using Npower (using key meter). What she has noticed is that her heaters are no longer working since the switch. Does anyone have any idea's as to what the problem might be ? Finding it quite dispairing watching the money on the meter tick down due to having to use the electric fire.

Cheers.

spiro

I suspect that E-On have sent a key set to single rate rather than E7 (I assume thats what she was on). I you put the key in the meter and scroll down the display you will either see 1 price and reading or 2 prices and readings. If its the former then thats almost certainly your problem. Give them a call and they should be able to sort it out over the phone.

ayeizajedi

Thanks Spiro, Ive since contacted E-on. The lady is going to get back to me later this afternoon about it as she has to find out various things.

your right though, they have it on single rate rather than E7. She mentioned something about the meter being a singe rate meter and that British Gas must of did something there end to change the rate or something. But then she mentioned that they may need to perform a home visit to switch the meter out... i didnt get this bit at all and i mentioned that the heating was working perfectly fine prior to putting there key in the reader.

Awaiting there responce, will post back with any more details as and when they crop up.

saver_sam

Being on single rate or E7 should not make a difference as to whether to heating comes on or not. There is a separate timer (well mine is) that tells the meter when to switch to the night rate.

Years ago energy companies (I worked for one many moons ago) could program the key to be single rate or E7, so could just send another key, but can't see this will fix the problem.

Unless did they actually switch the meter when you changed suppliers too? Were you on a 'white meter' tariff before that has standard for all use but the heating, and then the 'white' side (so to speak) just runs the heating - storage radiators normally.

ayeizajedi

No change in meter. Literally popped new key in from E-on and since then the heaters wont come on. The lady i spoke with from E-on confirmed that they have the property down for single rate not E7. But as to whether this can cause heaters to stop functioning i dont know >.< the only think i know for certain is that they were working perfectly fine prior to putting in the new e-on key.

spiro

saver_sam wrote: »

Being on single rate or E7 should not make a difference as to whether to heating comes on or not. There is a separate timer (well mine is) that tells the meter when to switch to the night rate.

Years ago energy companies (I worked for one many moons ago) could program the key to be single rate or E7, so could just send another key, but can't see this will fix the problem.

Unless did they actually switch the meter when you changed suppliers too? Were you on a 'white meter' tariff before that has standard for all use but the heating, and then the 'white' side (so to speak) just runs the heating - storage radiators normally.

If the meter is a 5 terminal key meter the heating curcuit won't activate when its set to single rate. Based on whats happening I sspect that is what is fitted at the property.

ayeizajedi

Well i spoke with E-on yesterday and they told me that they had set something so that next time its topped up it would reconfig the meter, topped up the meter and still the heating doesnt work. E-on have said they will get a meter swap out on the 20th, im not happy at all with this like, especially as it was working fine prior to switching over from BG.

ayeizajedi

After topping up again last night the heaters were working this morning (touch wood). So im guessing that the meter was updated from the key yesterday. Anyhoo, very glad to finally have some heat in the house! Thanks.