itunes

homealone_2

Hi can anyone please help. I got an ipod touch for xmas but am having trouble downloading itunes in order to use it. I used to have an ipod mini and this came with an installation disk which was very straightforward, however the new models just come with a 'quick start' guide informing me to download the programme from the internet. However when i tried clicked on 'run' the message "the publisher could not be verified, are you sure you want to run this software" appears. I clicked on 'yes run' but i then get the warning:

"documents and settings\local settings\temporary internet files\content.IE5\72DOL77F\itunesSetup(1).exe is not a valid Win32 application"

I have uninstalled the previous itunes and looked through their own support pages but nothing has worked so far and will not be able to get to the apple store for a few days and as im sure you can appreciate its upsetting me having it sitting here but unable to use it! Any help would be much appreciated, thanks.

gaming_guy

have you tried redownloading it?

it sounds like the installation files are corrupt to me

S0litaire

first close IE
Then go to

c:\documents and settings\local settings\temporary internet files\content.IE5\

and delete all the folders there (JUST the Folders!! it's ok they are just temp cache files )
Start IE then try and download iTunes again, it should work now.

homealone_2

Im not sure what you mean (as you can probably tell technology is not my strong point!) The only way of downloading it is through the apple website itself, this is what i have been using.

Marty_J

Try saving the installer to your desktop first rather than opening it in IE.

homealone_2

S0litaire wrote: »

first close IE
Then go to

c:\documents and settings\local settings\temporary internet files\content.IE5\

and delete all the folders there (JUST the Folders!! it's ok they are just temp cache files )
Start IE then try and download iTunes again, it should work now.

I have just tried this but i cant seem to find the folders! Originally tried saving the installer first of all but had the exact same problem, any advice on how/where i should save it?

S0litaire

Select "Save As..." and save it to your "My Documents" folder or "Desktop"

homealone_2

S0litaire wrote: »

Select "Save As..." and save it to your "My Documents" folder or "Desktop"

Have now tried this but the same message appears when i try to then run it.

S0litaire

What Anti-Virus have you got running?

It might be that interfering with the installer.
Turn it off and try running the installer again.

Mattjimf

try downloading itunes from here http://www.download.com/iTunes/3000-2141_4-10235268.html

homealone_2

Mattjimf wrote: »

try downloading itunes from here http://www.download.com/iTunes/3000-2141_4-10235268.html

Well that seemed to do it! Thanks for all the advice.