tesco ps2 games,no return

wbagladbag

>:(My daughter bought a ps2 game from tescos as a present for her boyfriend.It was in with the shopping(£98)When we got home the cellophane wrapping was damaged so she removed it(as it was a present)& wrapped it in gift paper & gave it to her boyfriend.Unfortunately her boyfriend had been given the same game by someone else.Took it back to Tesco(customer services)willing to replace with another game of same value.Produced receipt & was told game could not be replaced as cellophane wrapping had been removed!No amount of cajoling could shift the jobsworth on the desk even though we asked,why would a sixteen year old girl shopping with her mum be viewed as a games pirate?So production of receipts,within 28 days & your inside leg measurement means nothing to Tesco or their customer services.Their website c/services is the same.Money savers beware!Dont remove cellophane from Tesco ps2 games or you forfeit the cost of the game!!BEWARE!!! >:(

Poppy9

I hardly think you can blame Tesco's in this instance. You should not have accepted a game with damaged cellophane wrapping. Stores add this to try to prevent people buying a game, CD/DVD, copying it and then returning it. This keeps the price down for everyone.

IvanOpinion

This is a case of a minority spoiling the system for the majority. I agree with Poppy - there are too many dishonest liars, thieves and cheats who purchase games, CDs, DVDs and then copy them before returning them to get their money back.

This means that the honest people in society get penalised. GAME has a no quibble money back guarantee but I can see this disappearing one of these days because it is being badly abused. Last weekend I was offered DVDs for £5 of films that are currently in the cinema or, in some cases have not even reached the cinema over here - I would have liked to tell the person where to stick them but knowing his various connections and other side-lines I politely refused.

Ivan

sunflower_2

i tried to return an unopened DVD to asda half an hour after I purchased it (it was a pressie and i bought something nicer in store)

they refused to refund !

i explained what had happened and that I wouldnt even hav time to go home and copy the DVD never mind carefully re-wrap it in the cellophane then put the security tag back on!

in the end they did agree to refund - but werent happy about it

i can totally see the point with copying etc - but i think discretion should be used.

...as for PS and other games consoles - perhaps if they werent so overpriced people wouldnt be tempted to copy them ?

::)

Pink.

I bought my husband some CD's last week from Tesco. I wasn't sure if he had any of them, so I asked at customer services if they would allow him to change them and the girl said that if they were a gift then they could exchange or refund if you had the reciept. She wrote 'gift' on the reciept.

The next day my husband exchanged one of them with no problems.

Pink

wbagladbag

The game was eventually changed after a lot of badgering of the manager of Tescos & an appeal for common sense to be applied as surely every case should be judged on its merits.For everybody to be treated as though they were a criminal because of the minority of (AS IVAN PUTS IT)dishonest liars thieves & cheats is not acceptable to me im afraid!The action that was carried out(not to change a game unless in ORIGINAL CONDITION)is vague to say the least.There is no mention of cellophane being removed & no notices in the area where games are purchased.Surely we have the right to know our rights or have they been taken away by the mindless minority as well? >:(

wbagladbag

I think an aquantance of Ivors with dubious connections cannot be compared to a sixteen year old girl shopping with her mother & buying a game for her boyfriend.We are regular shoppers with this company & not PS2 pirates!FACT-We did not ask for money back,we offered to exchange the game.Tescos lose nothing but gain customer satisfaction.If we were pirates would we not have gone to GAME as IVOR suggested? :P

Poppy9

Shoppers rights:

Unless goods are faulty and are not fit for the purpose for which they were sold you have no right to return them to the shop for exchange or refund. Most large stores offer to exchange (and some even refund) unwanted goods within a reasonable time scale as a good will gesture. They do this because they want your custom and because they can afford to. As a former sole trader this can make things very diffcult for us. Sole traders do not have the turnover to offer this service to everyone - but shoppers still expect it because retail giants do it. Personally I would only offer regular customs the option of exchanging for other goods. As I would have paid my supplier for the goods they had bought I could not afford to refund them.

Anyway the short fact is Appreciate stores that will offer exchange/refund of non faulty goods. The Sale of Goods Act does not require them to.

scheming_gypsy

I think an aquantance of Ivors with dubious connections cannot be compared to a sixteen year old girl shopping with her mother & buying a game for her boyfriend.

thieves use any guise possible, not saying you are your daughter are theives but as you say.. a 16 year old shopping with her mum wouldn't be a games pirate would she..............