A Question For Store Managers.

littlemissfrugal

the department manager of a large store actually refused me a refund for a faulty item on the basis that they wouldn't get anything back from the supplier!!! A quick call to CS callcentre and I will return confident of my money back

:T

Truepat

I am not a store manager but have worked in retail and find that customers who start a conversation/complaint with "I know my rights" generally do not.
When it comes to SOGA most people are very selective about which bits they quote demanding refunds ignoring the repair or replacement bits.
Secondly I have found a growing number of thieves who know they are not entitled to change their mind so they deliberately damage goods in an attempt to change them.

soolin

Truepat wrote: »

I am not a store manager but have worked in retail and find that customers who start a conversation/complaint with "I know my rights" generally do not.
.

I agree, the times I have stood behind someone in a refund queue where they demand a refund because they have changed their mind and when they are refused say 'I know my rights'.

All the threads on here where people believe they have a right to a brand new item when the original one fails and refuse a repair as 'they know their rights'.

There are certain shops I won't use as they truly don't understand their responsibility and hide behind store rules that say goods over 28 days are neither repaired or refunded in cases of breakdown (oh how I argued with Comet on that one!). On the other hand there are stores I use because their own rules are better than my legal rights , Tesco and Currys for instance will often just replace an item rather than faff around with a repair. However I appreciate that I have no right to a replacement and I therefore 'reward' their use of the rules by making most of my main purchases with them. I would personally never willingly set foot in a Comet store again though.

Pennywise

soolin wrote: »

There are certain shops I won't use as they truly don't understand their responsibility and hide behind store rules that say goods over 28 days are neither repaired or refunded in cases of breakdown (oh how I argued with Comet on that one!). On the other hand there are stores I use because their own rules are better than my legal rights , Tesco and Currys for instance will often just replace an item rather than faff around with a repair. However I appreciate that I have no right to a replacement and I therefore 'reward' their use of the rules by making most of my main purchases with them. I would personally never willingly set foot in a Comet store again though.

I agree. I simply refuse to buy anything from Argos, Currys or Comet because of past experiences when they have refused to replace faulty goods necessitating complaints to head office. In contrast, I now do most of my shopping via Tesco online as I can simply and easily return faulty goods to my local store for a full refund without the usual argument. I've found Amazon to be the same - only yesterday a WII controller bought a few months ago became faulty - quick phone call, freepost return address and promise of a refund without the usual argument. Tesco and Amazon have had hundreds if not thousands of pounds of extra business from my household in the last year alone due to their impressive customer service when things go wrong. High Street store managers please take note!

sweep9

dreamypuma wrote: »

Without sounding dim, how does HASAW affect the consumer? Staff may suffer stress and bullying from consumers, but surely this doesn't affect the consumer. Or am i missing something? I'm intrigued.

A safe place to shop? :rolleyes:

janey_uk

Pennywise wrote: »

I agree. I simply refuse to buy anything from Argos, Currys or Comet because of past experiences when they have refused to replace faulty goods necessitating complaints to head office. In contrast, I now do most of my shopping via Tesco online as I can simply and easily return faulty goods to my local store for a full refund without the usual argument. I've found Amazon to be the same - only yesterday a WII controller bought a few months ago became faulty - quick phone call, freepost return address and promise of a refund without the usual argument. Tesco and Amazon have had hundreds if not thousands of pounds of extra business from my household in the last year alone due to their impressive customer service when things go wrong. High Street store managers please take note!

Likewise! I still use shops for some items, but have shifted more than 3/4 of my shopping online.

As a former shop assistant for a number of places I can confirm I was never once given any training. Half the time they didn't even show you where to find the loo!!

sky-blue_pink

I'm searching on-line for an answer to a question I have, I hoping you 'in-the-know' people can help me out.

What happens to faulty, returned items - namley Argos? Someone told me they'd try and resell my lamp (that flickers) but I can't see this.

Do they just swallow it and make a loss or does it go back to the manufacturer?

Thx

hollydays

Why did you want to know?

sky-blue_pink

My colleagues theory is that stores try and resell damaged stock so that they don't lose money - and probably that my lamp had already been returned as faulty before.

But if the goods are faulty surely the manufacturer is at fault. So who's out of pocket? The store or manufacturer?

hollydays

Well,even if that is the case,you can't prove it.