Please help! My account has been taken over by a third party!

Hopelesswithmoney

I tried to log in to My Ebay this morning and my password was not recognised. I checked my emails and I had received one email thanking me for submitting my change of email address request (which I hadn't) and a second from ukrswebhelp@ebay.com with the subject "A26 TKO Notice #UK: Restored Account". The email said that "It appears your account was taken over by a third party, and used to place several unauthorised listings. Additionally, the email address on your account may have been tampered with, which is why you may not have received an email about these listings. We have restored your eBay account at this time. Please complete the following instructions to regain control of your account..."

How on earth can this have happened? I haven't managed to change my password and get back in to My Ebay.

Has this happened to anyone else?

What do I do now? Please help!

TIA

Hopeless

bluekp

Hi there,

Sorry to hear this has happened to you too. My dad (who is a regular ebay user) logged into his email account this week to discover a load of emails from irrate ebay buyers wanting to know where their computers were - he hasn't sold anything on ebay or even logged on since before Christmas!

He immediately contacted ebay who looked into it and they got back to him yesterday (which I'm sure you'll know if you've ever contacted ebay before is an amazingly fast response!). They confirmed that someone has accessed his account and been selling stuff in his name - even though the items don't show up in his "My Ebay" section.

They sent a long list of instructions which sounds similar to what you've received including:

change email password
change ebay password
information telling him they've restricted his account temporarily to allow him time to make these changes
information on who to contact once the changes have been made

Anyway, he's made all the changes and re-contacted ebay, and now we're just waiting for them to unrestrict the account.

However.....unless you are completely sure that the email you've received is definitely from ebay, I would contact their security department first before making any changes.

Good luck :eek:

robnye

i got hit last week by this......... took 3 days to clear it all up and to stop receiveing emails from ebay saying what had happened and course of action.

i would suggest you log into your account, change the password, reset the email account

i am not sure whether the spate of these happening have just been bad luck on ebay account holders behalf or whether something more serious has happened regarding ebay security.... as i dont remember clicking on any possible spoof emails as i always forward them to spoof@ebay.com or spoof@ebay.co.uk to check them out.
mind you as part of the process to get control of my account again, i did send some emails to ebay relating to new items that had been posted, which where real cos someone had listed items under my account, and ebay said that they where fake......

so if in doubt always forward emails to spoof@ebay.co.uk and change your password

always always enter https://www.ebay.co.uk as the website to access...... make sure your favourites doesnt have anything different.

always when accessing ebay log in......... check for yellow padlock in bottom right hand corner

samanthaknd

Hopelesswithmoney wrote:

I tried to log in to My Ebay this morning and my password was not recognised. I checked my emails and I had received one email thanking me for submitting my change of email address request (which I hadn't) and a second from ukrswebhelp@ebay.com with the subject "A26 TKO Notice #UK: Restored Account". The email said that "It appears your account was taken over by a third party, and used to place several unauthorised listings. Additionally, the email address on your account may have been tampered with, which is why you may not have received an email about these listings. We have restored your eBay account at this time. Please complete the following instructions to regain control of your account..."

How on earth can this have happened? I haven't managed to change my password and get back in to My Ebay.

Has this happened to anyone else?

What do I do now? Please help!

TIA

Hopeless

That seems very very odd!. Have you been on to ebay live help. They could maybe tell you what to do etc.

Kundo

Hi it happened to me only today, my account was hijacked someone selling mobile phones in my name, have never sold on ebay just bought. I had a word with live help http://livechat.ebay.com/Chat/servlet/AppMain?__lFILE=index.jsp&grp=ATO
and ebay phone me back and hopefully they have sorted it out now and took the listings off.
Best of luck.

gromituk

Hopelesswithmoney wrote:

I tried to log in to My Ebay this morning and my password was not recognised.

Other poster take note - rather difficult to log on in that case!

How on earth can this have happened? I haven't managed to change my password and get back in to My Ebay.

Have you ever responded to an email purporting to be from eBay and asking for your password? If so, you've been phished.

Hopelesswithmoney

gromituk wrote:

Other poster take note - rather difficult to log on in that case!

Have you ever responded to an email purporting to be from eBay and asking for your password? If so, you've been phished.

Thanks for all your replies. I have managed to change my password so am now able to access My Ebay.

No I have never responded to an email purporting to be from eBay but I have been careless and responded to questions from my own email address and not through My ebay. I will be far more careful in the future. I am too daft and too trusting I guess!

Kundo

Glad you got it sorted out.

aliyah

oh thank godness its not just me!

had this problem last week - my account was frozen as a third party had begun trading on it without my knowledge.

i had angrily responded to an email (that didnt appear in my ebay message file) querying the whereabouts of a package. The email was in broken english and i thought somebody was just trying to get me to post something to them that they hadnt really won.

the same email was then received again in italian threatening to report me to the authorities!!!

when i attempted to log on a couple of days later, the account was locked. :mad:

it has taken about a week for me to get reactivated. changing the email password was trickier than i thought through wanadoo. i then contacted ebay live, and was reactivated online immediately.

my tip is not to answer emails that only appear in your email box and not on the ebay my messages section!

finally, my dad has received a spoof email this week aswell, inviting him to become a power seller ... luckily i had forewarned him as this is one of the tactics used!

Must admit this has all made me really dubious and has taken the pleasure out of ebay for me as I am now worried about it happening again.

Browntoa

lots of this account hijacking is done these days by Keyloggers + Trojans, there is a guide on the "Techie" part of the forum about how to remove these effectively

http://forums.moneysavingexpert.com/showthread.html?t=133269

and there are various guides here about installing Anti-virus, Firewalls etc

http://forums.moneysavingexpert.com/showthread.html?t=25780,

gromituk

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